SIMPLE HELPDESK TICKETING SYSTEM

[njreynolds]

Hi

 

Does anyone know a simple cheap cloud helpdesk ?

 

I'm just looking to assign "change a mouse" to a user with a deadline & once its done, they can sign it off.

 

I've looked at a few but they are all a bit complicated / expensive for a simple job.

 

Thanks

[Dan2025]

Hi

 

Does anyone know a simple cheap cloud helpdesk ?

 

I'm just looking to assign "change a mouse" to a user with a deadline & once its done, they can sign it off.

 

I've looked at a few but they are all a bit complicated / expensive for a simple job.

 

Thanks

 

Freshdesk has a free plan and pretty easy to use. up to 10 agents

Email notifications of new tickets/assigned etc.

Edited June 19, 2023 by Danwinchelsea

[njreynolds]

Awesome, thanks for the quick reply.

Had a quick look, it looks great.

[ITGURU]

osticket is free, we used to host on-site but now host online with our websites with krystal uk, ssd hosting.

[CHiLL]

Freshdesk has a free plan and pretty easy to use. up to 10 agents

Email notifications of new tickets/assigned etc.

Presumably agents means helpdesk users/technicians/etc, rather than end users submitting tickets/interacting?

[Rob_D]

Manageengine has an up-to 10 technicians license for their support site.

[EssentialRug]

We use a Form (can use Microsoft or Google) then automate this to populate a Trello Dashboard.

 

Also if you're a Microsoft School you could use Microsoft Lists to create yourself something simple and free?

[phil0569]

Spiceworks Cloud, it does what it says it does and has some nifty inventory & remote support settings.

[Dan2025]

Presumably agents means helpdesk users/technicians/etc, rather than end users submitting tickets/interacting?

 

Yeah, 10 techs! used to be 3 so in my previous place ended up paying for more.

 

 

I don't use the knowledgebase/submit a ticket via the website. they just need to send an email and it comes through nicely. Free version only allows one though, so you can't have finance/Site etc unless you make separate ones or pay!

[Will.B]

Another vote for Freshdesk, its excellent. Especially if you plan to utilise it more than what you've stated, later down the line.

[robintech]

Freshdesk as well, moved from Spiceworks and find it much better.

[njreynolds]

THANKS ALL.

I have decided to go with Freshdesk.

For 4 technicians its about £500pa, so not too bad.

The free version is free, apart from I don't think you can set custom SLAs - Eg: An urgent case must be resolved with an hour, etc