Exa and SurfProtect - PCs showing "no internet"

[tmoon-mint]

Hi all,

 

We have recently switched from RM to Exa for Broadband and since the changed happens the PCs now show "no interent" on the network status icon. I have made a GPO change to turn off the connectivity check however this has not resolved the issue. It is preventing desktop Outlook from working properly.

 

Has anyone come across this before?

[kidpressingbuttons]

Changed your dns forwarders?

[tmoon-mint]

Yep all changed. I should clarify that all devices are able to get online, but Windows reports "no internet" and certain applications like Outlook are refusing to work if Windows thinks there isnt a connection.

[Davit2005]

Instead of disabling the NLASVC could you point it to something else even internally.

[RLR]

My fix for this was to change/add this reg key:

 

[color=#333333]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet\MinimumInternetHopCount = 1 (DWORD)[/color]

 

Might be worth reading through this thread to see if any of these help:

http://www.edugeek.net/forums/windows-10/216550-windows-10-random-no-internet-issue.html

[Patrick_Exa]

@tmoon-mint - Sorry to hear you have been having issues with applications such as Outlook. I understand my colleague has been speaking with Matt about this, but do not hesitate to drop me a message on here if you need any further assistance.

[RLR]

Just tidying up some GPOs and found one that might help as it disables the internet check. Might be worth a try:

 

 

Computer Configuration > Policies > Administrative Templates > System > Internet Communication Manager > Internet Communication setting > Turn off Windows Network Connectivity Status Indicator active tests.