Gibbo Posted July 4, 2008 Posted July 4, 2008 Only a six month warranty on all accessories. While it might only be a dead keyboard that can be replaced for a few pounds, its the principle of the thing. Other suppliers honour a full twelve months warranty on all equipment.
Gibbo Posted July 7, 2008 Author Posted July 7, 2008 Their latest email: The duration of the warranty for specific items / accessories can be specified by the manufacturer. if a manufacturer so wished, they would not have to supply a warranty of any kind with an item they sell, however as a responsible manufacturer most offer what they consider a reasonable period for items. In your case 1 Year Standard Warranty for the machine itself, and 6 months warranty with any accessories included with the machine. If you feel the problems you have experienced are due to an unreasonable fault and/or you require a refund , replacement or free repairs , then you must pursue the matter with your retailer. The warranty and your statutory rights are two separate things, when you buy goods from a retailer, you enter into a contract under the Sale of Goods Act 1979 (as amended). This contract holds the retailer liable for up to six years after purchase (Limitation Act 1980), providing that you can show that the problem you have experienced is down to an unreasonable fault and not normal wear and tear
Abaddon Posted July 7, 2008 Posted July 7, 2008 I should think it's fairly safe to say that it could reasonably be expected to have a keyboard last more than six months... which is all you need to prove for it to be replaced by the retailer....
Oops_my_bad Posted July 21, 2008 Posted July 21, 2008 Doesnt suprise me they only put a 6 month warranty on it - thankfully we only have a few remaining acer laptops but they are just shocking. I'd never buy acer stuff EVER - you really do get what you pay for!
leco Posted July 21, 2008 Posted July 21, 2008 I may be tempting fate here, but I have 20 Acer laptops. They are over four years old now and I've never had any bother with them at all. They are wireless used on a daily basis in any number of classrooms.
My220x Posted July 22, 2008 Posted July 22, 2008 I have an Acer desktop and its great but I had an Acer laptop once and it was rubbish 1
jubbi Posted December 16, 2008 Posted December 16, 2008 I've had a nightmare with acer over various years. The old laptops for teachers travelmates. nearly every screen on those goes after two years. Then just when we decided to give them another go, we get sent a machine where the power junction on the back is broken on arrival!. Thats ok. It's only one machine after all. So I ring acer, who tell me that I must have broken it and that it will be a new mobo. At our cost! Whats that number for HP again?
bossman Posted December 16, 2008 Posted December 16, 2008 I have a Ferrari and it is great, but i had a mini once and it was rubbish!!! :drunken_smilie: 1
Tamarside Posted December 24, 2008 Posted December 24, 2008 We have around 100 Acer laptops (various models of various ages) and they have proved more reliable than any Toshiba or HP laptop we have, without exception. Acer's repair service is actually not run by Acer themselves, but rather by Esplex, and I will admit that you need to be firm with them else they'll give you the run-around. Overall I rate Acer laptops very high. Of all the brands of laptops we have tried having students use the Acers have proved themselves the most durable.
Simcfc73 Posted December 24, 2008 Posted December 24, 2008 The cheap warranties on laptops is why I bought some previously but after returning a TFT and having to wait 2 months to get it back turned me off them... and when the monitor came back none of the front buttons worked. I am sticking with HP, was very impressed with there NBD service.
srochford Posted December 24, 2008 Posted December 24, 2008 If you buy from any authorised dealer, you are covered by the sale of goods act and have a standard 1 year guarantee. The guarantee the manufacturer gives is in addition to this and does not affect your statutory rights. It's not quite as simple as that. There's a good document here which admittedly shows things from the manufacturer's point of view but it matches what I've seen elsewhere from a consumer point of view. If the accessories (in this case) were faulty in the way they were manufactured and that fault existed when they were sold then you have rights. If they were made to the standard specified by the manufacturer and that standard is just not very good so the items wear out quickly then you basically have no real rights. The classic examples are things like clothes and shoes. If you pay (say) £50 for a shirt then you can reasonably expect that the stitching and general manufacture will be better than if you pay £5. The cheaper shirt may well wear out more quickly (stitching come undone, cloth wear through or tear) but you should expect that - it cost very much less - and you have no redress in law because it has suffered the expected wear and tear.
Guest frances Posted January 8, 2009 Posted January 8, 2009 I was about to start a new thread saying how dire ACER technical support is when I saw this thread. We bought a batch of ACER Extensa E210 desktops last summer. The power supply has failed on one of them. The idiot at the call centre is insistant that I give him the local administrator password. What he does not understand is that I would have to liquidate him if I gave him that information.
srochford Posted January 9, 2009 Posted January 9, 2009 I was about to start a new thread saying how dire ACER technical support is when I saw this thread. We bought a batch of ACER Extensa E210 desktops last summer. The power supply has failed on one of them. The idiot at the call centre is insistant that I give him the local administrator password. What he does not understand is that I would have to liquidate him if I gave him that information. Not quite sure why he wants the password - are they asking for the machine to be returned? If so, I'd guess they want to log on and test it or, if they're sending someone out to fix it then I'd guess they have a standard test procedure on site and they don't want to be in a position where they can't log on to a machine.
TheScarfedOne Posted February 26, 2009 Posted February 26, 2009 Fair play, Acer support can be dire sometimes - but they turned the corner about 3 years ago. I have over 100 of their laptops - all on the 3 yr extended with acc damages. If I ever need to return one, its 2 phone calls - one to the support centre and the other to DHL. Its true, the do have procedures in place than mean they need certain info from you, but if your work with one of their major resellers - you can get a copy of what info they require and build that into your own procedures. This is what we do. Before any laptop is reported to them, we test the machine with one of their Diagnostic CDs which we got sent - and then the technician working on it completes a form with all the relevant info on it including all diagnostic info we have done. We include a copy of this in the box with the laptop when we send it off. The repair centre know we do this so the minute they call up our details - they know they will get all the info. So long as you put a bit of work into your procedures - their support works really well (touch wood so far!!).
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