Jamf School - How do I remove apps and revoke app licenses from devices?

[MrLudwig]

Hello,

We are in the process of moving MDM from LightSpeed to Jamf School. For the most part, Jamf has been a far better experience, but I'm still finding my way around to some degree.

This year all new iPads have been assigned to Jamf via Apple School Manager and we have transferred sufficient app licenses away from LightSpeed to Jamf to cover these. All this has worked without a problem.

I've set up Device Groups for our staff and students and deployed apps to those groups. I can add devices to the appropriate groups and they get the apps installed. The apps all show up under Managed Apps on that device in Jamf. So far so good.

However if I remove a device from the group, only a few of the apps are then marked for removal from the device, and none of the licenses are revoked. There is no way I can see to remove an app or license other than by removing the device from the group, except it doesn't seem to be doing this for the majority of the apps installed.

I've checked that the licenses are being assigned to the device and not the user, and gone as far as erasing a device completely, after which Jamf shows all the apps have now gone, but still has all the licenses assigned to that device.

I'm a bit puzzled, unsure if I'm missing something here because I'm new to Jamf, or something isn't working as it is supposed to.

 

Some of the apps we use are paid-for and we only have a limited number of licenses, so at some point the need to revoke them from devices is going to become a real problem if we can't find a way to do this.

 

Any help would very much appreciated.

Best regards,

Dan

[Brimstone]

Are any of these legacy apps user assigned or been bought using Personal Apple ID and are the iPads enroled in ADE previously DEP?

 

When you remove the device from the group you need to ensure you have ticked the box "Remove app when profile is removed"

Edited September 8, 2022 by Brimstone

[MrLudwig]

Are any of these legacy apps user assigned or been bought using Personal Apple ID and are the iPads enroled in ADE previously DEP?

When you remove the device from the group you need to ensure you have ticked the box "Remove app when profile is removed"

 

Hi Brimstone,

 

Yes to all of those -

The iPads are brand new devices and are enrolled in ADE.

The apps are all volume purchased through Apple School Manager and the licenses are showing against the device in Jamf (under Content Licenses).

The device owner has no licenses listed against their account.

The setting to "Remove app when profile is removed" is ticked for each of the apps.

 

Dan

[Ashgeist]

You can individually revoke app licenses from devices by going to each specific app within the inventory, clicking on the 'Used' number, and then you're given the option to revoke licenses from devices.

[Renfield-123]

I've tried this but when I click on 'revoke' and then it says, 'Are you sure you want to revoke this licence?' then click on 'yes' it then says 'Failed

Something went wrong while trying to revoke this license'.

[Ashgeist]

Is the device on and reporting to Jamf?