IT Senior Support Technician - £25,419 - £30,095 - Uppingham (Rutland)

[MariiaDonets]

FULL TIME: 37 hours per week

All year round

Required: As soon as possible

Pay scale: £25 419 - £30 095 per annum

SCP 6 - SO1 (depending on experience)

The Principal and Governors of this highly successful, oversubscribed 11-16 college are seeking to appoint an IT Senior Support Technician. This individual will be responsible for supporting a wide range of hardware and software solutions within the teaching and learning environments. Duties include planning and assisting with projects, and providing support to staff and students. Fault finding and resolution.

We are looking for an individual who:

Is able to work on his/her/their own initiative;

Demonstrate practical knowledge and problem solving strategies;

Has high quality inter-personal skills;

Has sensitivity to the different levels of expertise of users;

Keeps abreast of new developments in software and hardware by means of training, conferences, seminars, courses, etc.

If you would like to be considered to join Team UCC we will need:

An application form;

A letter of application, to the Principal Ben Solly, in which you should identify how your skills and experiences will enable you to succeed at UCC.

Completed applications should be sent to Mariia Donets (HR & Payroll Officer) via email. [email protected]

College and the application form can be found on our website: https://www.uppinghamcollege.org.uk/page/?title=Support+Staff+Opportunities&pid=313

Closing Date: 11.07, Mon, 9 a.m.

The College is committed to safeguarding and promoting the welfare of children and all posts are subject to DBS checks.

Job purpose

To be responsible for supporting a wide range of hardware and software solutions within the teaching and learning environments.

Duties include planning and assisting with projects, and providing support to staff and students. Fault finding and resolution.

The postholder provide support as required to:

Other members of the support and teaching staff.

Personal characteristics:

The postholder must be a role model to students and colleagues, and consistently embody the College values of Kindness, Respect and Honesty, alongside the following key personal characteristics:

Integrity

Positivity

Self-awareness

Empathy

Resilience

The IT Senior Support Technician must also be:

Accurate

Analytical

Self-motivated

Solution focussed

Organised

Reliable

Generic responsibilities for this post:

UCC staff expectations:

Consistently demonstrate the UCC core values Respect, Honesty and Kindness;

Demonstrate a positive, ‘can-do’ attitude;

Through your work in the department and the wider school, contribute towards establishing the conditions in which everyone at

UCC can thrive;

Take professional pride in performing all aspects of your role to a consistently high standard;

Follow all UCC policies accurately;

Keep ICT skills updated to ensure effective use of technology;

Demonstrate commitment to own professional development;

Undertake and participate in training, coaching and general guidance with/for other staff;

The post holder may be required to perform any other reasonable tasks commensurate with the grade of the post;

The Principal may allocate additional responsibilities to this job description, in consultation with the post holder and in line with the UCC Workload and Wellbeing Charter.

Safeguarding:

To uphold the College’s Staff Code of Conduct and policies in respect of child protection and safeguarding matters

Collaborating with colleagues:

Promote a creative and collaborative working environment

Create, maintain and enhance effective relationships

Ensure a working environment which pays due regard to health and safety requirements

Specific responsibilities for this post:

Deputise in the absence of the IT Manager on all related ITS matters;

Provide support and direction to the ITS Team members;

Install and test new software;

Make software available to appropriate users;

Identify and install essential software patches;

Ensure the antivirus software is installed, kept up to date and working properly on all stations;

To maintain antivirus, firewall and content monitoring software;

Provide relevant IT support in classrooms and across whole site;

Check new computer equipment on arrival and install as appropriate;

Maintain inventory records of all IT equipment within the college;

Keep a log of all technical faults by use of helpdesk software;

Assist the IT Manager in the deployment of technology solutions around the college;

Liaise with external suppliers for the repair of equipment under warranty or maintenance contract;

Liaise with third party support agencies to resolve faults in a timely manner;

Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, reporting all concerns to the appropriate person;

Setup, maintain and remove user accounts as appropriate;

Deputise in the absence of the IT Manager on all related ITS matters;

Carry out routine checks;

Perform preventative maintenance across the college;

Be familiar with the network infrastructure;

Follow recommended policies and procedures;

To maintain/update the system software;

Involvement in system development;

Setup of accounts, laptops, computers to facilitate exams and online testing;

Monitor and place orders for consumables as appropriate;

To support users with updating and maintaining the UCC website.

System Development

Identify areas of the network that would benefit from updating/upgrading or replacing equipment/software or infrastructure.

Investigate, assess and plan for improved provision of IT services.

Fault finding and resolution

To fault find and troubleshoot IT related issues to a point where the issue is resolved. Keep any users involved updated with current situation/progress regarding issue. If necessary discuss with other members of department. where required contact third party support providers or suppliers to secure a suitable solution to the issue.

System Security Antivirus

Support the IT Manager to update, maintain and monitor antivirus software. Keep up to date with development and news reports of issues regarding computer viruses, malware and malicious attacks.

Station Build

Prepare and build workstations to the required locations on the network. Ensure all relevant security software and settings are in place together with appropriate software for the purpose and location of the workstation. Allocate required printers. Test and install in relevant location, paying attention to cable management and ergonomic positioning for end user.

Hardware Maintenance

Setup, maintain, repair and upgrade workstations as necessary. Ensure all IT related equipment on site is in good condition and suitable for use. Liaise with third party support agencies where necessary.

User Accounts

Create new user accounts for students and staff as appropriate to their use. Add users to appropriate groups, including mail groups.

Ensure that only appropriate permissions are allocated. Make sure that staff have appropriate access to the MIS and other required software. Setup 365 emails access and apply/modify permissions accordingly. Add user to Pcounter and allocate print credits. Setup staff members on helpdesk software. If appropriate build and provide laptops for staff members. Amend, reset and maintain user accounts as required. Monitor disk usage and student content.

Smart Devices

Setup devices as appropriate. Allow/Block devices on the wireless network as necessary. Maintain access permissions to only relevant and current users. Assist users where necessary to access/ transfer content.

Exams

Liaise with Exams Officer regarding any computer based or online exams. Read and apply any instructions supplied by the appropriate exam board on how the exams should be setup and run. Create exam logins with required access/restrictions to programs/data/internet etc. Ensure necessary files are made available to appropriate exam logins. Provide the Exams Officer with usernames and passwords as required. Assist the exams officer with the running of online exams. Provide any necessary support to the exams officer, invigilators and students. Make sure that all data is collected in the appropriate manner and is stored securely and safely. Provide data if necessary on appropriate media for the exams officer to send to the examining board. Ensure data is backed up in case of loss or review.

Supplies/Consumables

Ensure that a reasonable supply of IT related consumables are available on site at all times. This will include printer toner cartridges for all models of printer in the college. Also, items for the ITS department such as mice, keyboards, computer parts etc. will be checked and orders placed as necessary. To undertake work and other duties as delegated by the IT Manager which are associated with the smooth running of the ITS Helpdesk and related areas.

Data Protection

Respond to data requests/breaches as appropriate in accordance with current legislation and college policies. Work with staff to ensure that data processing is appropriate and secure.

The duties and responsibilities detailed within the job description should be supplemented by those accountabilities, roles and responsibilities common to all members of Uppingham Community College.

Qualifications:

Essential:

Educated to degree level or extensive industry experience

Experience:

3+ years in IT support;

Relevant and up to date experience of the IT industry;

Understanding of DHCP & DNS;

Be able to install, test, patch and make software available to others;

Ability to use Microsoft products (including server products);

Ability to follow and document procedures;

Ability to help users and troubleshoot daily tasks;

Evidence of supporting professional development;

Knowledge of VMware;

Knowledge of server 2008R2/ 2012R2/ 2016/ 2019;

Knowledge of device deployment and management via Microsoft Intune.

Desirable:

Knowledge of Azure and Office365;

Management and implementation of cloud based services;

Relevant and up to date experience of the IT industry.

Personal Competencies:

To be able to work on his/her own initiative;

Demonstrate practical knowledge and problem solving strategies;

Have high quality inter-personal skills;

Have sensitivity to the different levels of expertise of users;

Keep abreast of new developments in software and hardware by means of training, conferences, seminars, courses etc.

Job Type: Full-time

Salary: £25,419.00-£30,095.00 per year