Printer Managed Service Contracts Feedback

[Skylark56]

Hi there,

 

We are currently thinking about switching our current provider for managed print contracts and the current ones we are looking at we are unsure about reliability/quality. Just wondered if anybody had any feedback regarding these Managed Print Service providers:

 

 

• Toshiba
  
• Vision (supplying for HP)
  
• Canon
  

 

Just wanted to get a feel for how reliable these contracts/hardware will be before we aim to sign a 5 year lease. We are currently with MCL/Kyocera and if these contracts aren't the best we may just stick with them.

[Oaktech]

I've not had Toshiba for a while (last used them in 2017) but they were solid machines but let down by awful spares and engineering backup.

 

I wouldn't touch an HP device in a managed contract if my life depended on it. Not robust enough, my wife has them at her work and they never have all 6 devices working at the same time.

 

Canon devices are amazing, been incredibly reliable, spares and toner backup has generally been excellent, engineer onsite same day in the rare times we've needed to get someone out. Their admin and accounts dept however are a joke. It's taken 4 months to get a contract extension processed and I'm still awaiting delivery of 4 device pedestals that were ordered last September. We also have issues with them assigning the wrong invoices to schools within our MAT, so they've stopped the wrong schools toner supply over a payment issue that wasn't us!

[Accura2k7]

Used Toshiba before, good machines, single universal drivers so easy deployment if using different models.

 

We use Sharp here, and although the build quality isnt brilliant, its resilient enough and their support is outstanding.

[gumbygaz]

Second the HP comment, we had no end of reliability issues with the HP devices unfortunately.

Moving to Xerox ones shortly via iTech who given us very good price - hoping they're more reliable.