Smart Notebook V21

[Hobbsey]

Hi,

 

I'm building a package for Smart Notebook V21. Has anyone successfully been able to deploy this?

 

I Used "Smart Install Manager" to create the XML and MST files

If I run the command manually:

 

msiexec /i "\\UNC PATH\Smart V21\SMARTLearningSuite.msi" TRANSFORMS="\\UNC PATH\Smart V21\SMARTLearningSuite.mst" /qn

 

It completes without invoking the activation wizard as per MST instruction.

 

If I run the same batch file via CC4 RMMC it invokes the activation wizard at the end and thus fails to complete until I force the activation wizard to close manually. I know it is taking the settings from the MST file as I changed the installation path just to verify.

 

Any ideas would be gratefully received.

 

TIA

 

Pete

[notsogenius]

I've seen similar you, the process hits a certain point in the install and freezes. I just import the MSI from the Admin install into the RMMC and pop the install switches in - which used to always work.

If I end the msiexec task it bombs the install out but I can't do that for every installation. Even though it looks to be installed correctly.

 

Smart Support weren't particularly helpful as below after sending the Smart logs over to them -

 

"It seems that the SMART software has finished installing although access to one or more Gallery folders is not working. Errors you are still seeing could be due to software conflicts between RM Management Console, Schannel and SMART software. SMART has no record of other schools, customer or our Channel Partners reporting issues with either RM Management Console or Schannel. There might be flags or warnings about SMART when using RM Management Console and you would want to follow advice from RM Management Console about what to do next"

 

I would note the Gallery folder is in exactly the same place in the Smart install folder as it downloads in as part of the Admin install. I did wonder if there was a conflict in software somewhere along the lines. It's good (bad) to see someone else has similar.

 

Have you raised it with them yourself?

[atcoates]

We've always just used a registry file to point the machines at the gallery which we have on the public drive. That removes the need to install the gallery every time.

[Oaktech]

Are you specifying the English UK language pack in your MST? If you are, humour me and make an MST that doesn't specify the English UK language pack and see if it installs.

[atcoates]

Are you specifying the English UK language pack in your MST? If you are, humour me and make an MST that doesn't specify the English UK language pack and see if it installs.

Yes, we had it error when specifying the pack as well.