[bromcom] Bromcom Down 031221

[Theblacksheep]

Appears to be very dead. Edited December 3, 2021 by Theblacksheep

[Jaan]

Same here

 

- - - Updated - - -

 

Service status page is green......... that's a very pointless page......

[SpaceInvader83]

It's up just extremelllyyy slowwwww, look at those response times

[Bromcom_John]

I know the team are aware and are dealing. Try it now, my own system is now responding quickly, as I would expect. Edited December 3, 2021 by Bromcom_John

[supportman]

Thanks its working, but big distruption in our school this morning. Ouch!

 

Not even the Apps worked to take registers

 

Glad its fixed.

[Ditto]

It's up just extremelllyyy slowwwww, look at those response times

 

Are the (s) really seconds on that page or should they be ms?

 

- - - Updated - - -

 

What was the reason for the down time on November 30th and what was the resolution?

[Jaan]

Are the (s) really seconds on that page or should they be ms?

 

- - - Updated - - -

 

What was the reason for the down time on November 30th and what was the resolution?

 

IP Address changes, should have had a email about that one to change IP in web filters/Firewalls https://docs.bromcom.com/knowledge-base/ip-address-changes/

 

Seems fine now

 

[Ditto]

Ah yes, saw that - thanks!

[Oaktech]

Just had service emails to say it's working but being monitored closely.

 

I'm always sceptical of what is being monitored after those emails come out, not just from Bromcom... Which platform is being monitored, the one that has been faulty or the customer service call volume.

[SpaceInvader83]

You can see historically the latency is usually way under 1s and as service status pages go it's nice to be able to drill down into more detail.

[paulkerton]

Seems to be a lot quicker now than it was first thing this morning.

[Bromcom_Support_2]

Hi everyone, this is now resolved. As Jaan has pointed out we made some changes to the application gateway this week, and despite extensive testing and further checks this morning at 0800, at around 0830 we could see a queue beginning to form and had reports that some users were unable to login. The team quickly identified the issue and made some changes which resolved it. We have updated the service status page with the incident - https://status.bromcomcloud.com/.

 

Very sorry for any inconvenience caused. As usual if you experience any issues today, please let support know.

 

Best wishes, Bromcom support

[supportman]

Now thats great support!! thanks for the explanation and quick fix.

[ITGURU]

Even with cloud based services, they'll still come to IT and ask how long it will be down ! At least with on-site MIS i can give an answer and make changes when i want to, not when cloud providers want to.

[Ditto]

Even with cloud based services, they'll still come to IT and ask how long it will be down ! At least with on-site MIS i can give an answer and make changes when i want to, not when cloud providers want to.

It's much the same issue as when there is a power cut, or the internet is down, or for facilities when the boiler breaks down. But yes, it is frustrating when you're the messenger only, but not the one in control.

[supportman]

It's much the same issue as when there is a power cut, or the internet is down, or for facilities when the boiler breaks down. But yes, it is frustrating when you're the messenger only, but not the one in control.

 

I like it this way round. It was a clear issue they knew about and fixed within 45mins. I'd much rather be drinking tea than having to troubleshoot it

 

Whats more is that because Bromcom, Arbor ect are the developers as well as the hosters they have a whole view of the system so fixes should be very quick in theory.