Senior Service Manager - Milton Keynes / Buckinghamshire - £43k - Clo. 19/11

[Ravi_GreatFind]

We have an incredible opportunity for a hands on Service Manager / Senior Engineer to further develop their career by joining a leading education institution. A great salary package and benefits on offer.

Role Overview

You will be responsible for ensuring that the network and its services securely and efficiently support all information systems. The position requires a network and server expert with a high level of experience supporting multiple technologies. Working with virtualisation technology, Windows Server systems, Office 365/Azure, including Intune, switches, Wi-Fi, and backup technologies will be crucial to the role.

Responsibilities

• Serving as a point of contact for day-to-day handling management of the school's Service Desk, incidents, and helping with ICT process problems.
  
• Technical contribution to the strategic direction of the school's information systems
  
• Exact configuration of operation, security and disaster recovery documentation for the schools' information systems.
  
• Ensure effective liaison and communication with the Systems Development Team concerning technical incident escalation and upkeep of standard change controls.
  
• Updates to relevant school stakeholders on the progress of development and infrastructure projects.
  
• Ensure that all system changes are documented with appropriate operational documentation (e.g. standard changes, monitoring methods, availability measurements).
  
• To contribute to, refine and implement the ICT Strategic Plan, working in conjunction with the Director of IT.
  
• Ensure the appropriate level of staffing is available, especially during critical periods of the school year.
  
• Maintain a strong customer service culture in the team.
  

Requirements:

• Experience with virtualisation technology, Windows Server systems, Office 365/Azure, including Intune, switch, Wi-Fi configuration alongside maintenance and backup technologies.
  
• High level of network and server experience.
  
• Have been working in a management / team leader role within education.
  

Person Specification:

• Good communication and organisational skills.
  
• The ability to work both independently and collaboratively as part of a team.
  

Apply or call today!

Please Note - We have multiple IT Support Technician / Senior Engineering and Network Manager roles open in the West / South West / South East and East London areas - Contact us today to find out more!

Permanent and Contract roles available.

 

Ravi Patel

Managing Director

GreatFind Recruitment

Tel

- 07904 015757

Email - ravi@greatfindrecruitment.com

 

For our latest vacancies visit - http://www.greatfindrecruitment.com

 

Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/