Adobe Creative Cloud - Mandatory Profile Issue

[Stratty94]

Hi all

 

We have recently installed Adobe CC 2021 across the environment at our school and have opted for the per user licence model. The installation has gone fine but when the students come to use the software, the activation page tries to load and then disappears with an error message: "Sorry, something went wrong. This is likely an issue at our end, but it could be that you're not connected to the Internet. Please check your Internet connection and try again" and they are unable to provide their username / password to use the software.

When a member of staff signs in (or the software is run as an admin with elevated perms), the activation page appears and allows the user to sign in

 

We use mandatory profiles here and if you remove the profile from AD I can get the activation page to appear, so I know the challenge is with the mandatory profile but am struggling to work out what to change to get it to work.

 

Has anyone else come across this at their site with mandatory profiles? Out of all the schools that do use mandatory profiles and Adobe CC, I cant believe it's happening across the country?

 

Any help is very much appreciated as I'm currently pulling my hair out, waiting for their support team to respond!

 

Cheers,

Liam

[Millsy79]

Hi

I'm having a similar issue. When some of our users start photoshop they get a message saying that "Sorry, something went wrong".

our Pupil app data is redirected to another location and we have a script the deletes it every night. SO when the pupils log in their app data is clean. however the only fix I've managed to find to get the students on is to manually delete the Photoshop folder from their appdata even though it has just been created. obviously this isn't a great fix as it requires me to do this when ever the error occurs.

our app data has always been redirect and photoshop has been working fine for several years. This problem has only started recently.

 

Di you manage to find a solution to your problem

[3s-gtech]

I ditched redirected appdata when we moved to CS6 moons ago. It’d work, then randomly break. Absolute lottery.

 

Still using mandatory profiles here, and they work with CS6 and CC21 IME.

[Stratty94]

Hi Millsy,

We had to enable TLS 1.1/1.2 in IE in the end and disabled the setting "Display intranet sites in Compatibility View" within IE via Group Policy, turns out the auth bit uses IE in the background when a student/ staff member signs in and despite MS ditching it Adobe haven't quite caught up yet. I have no idea why this error presented itself on a student mandatory profile but not a staff account, I asked Adobe support this and they couldn't tell me but changing these settings seemed to resolve it for me