Spiceworks On PREM-Ticketing email setup Office 365

vijayg · September 16, 2021

Hello ,

I would like some help & advice please. I have setup Spice works ON-PREM it has all being configured and working.

However, I am having issues with setting and email to create a ticket once and email has come through.

I have done the following so far:

1. Set up and distributed email address with no password (shared)

2. I have setup a dictated email address with password

3. All this is office 365 with an exchange on Prem management server

4. I have used all the possible combinations & ports -993 995 587 etc.

5. I am able send and receive email on two new created email address fine

Whenever an email is send no ticket is created on the Spice Works Help desk. Some advice would be helpful.

Thank You in advance.

kjadams · September 16, 2021

Ours are set as:

Outgoing:

Protocol - exchange

Password - ***

Incoming:

Protocol - exchange

Password - ***

vijayg · September 17, 2021

Thank you for the reply. I have got it to work it was a problem on our excahneg side.

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