[2004, 20h2] Troubleshoot an MSI that just refused to install

[kennysarmy]

Over the years I've created many GPO's to push out MSI's and rarely do I encounter an issue.

 

However with myViewBoard software (Whiteboard) I'm tearing my hair out.

 

The download link to their free software is : https://dl.myviewboard.com/latest?msi_64&202010

 

If anyone has 5 minutes to knock up an MSI and tell me if they can get it pushed out I'd really appreciate it.

 

Or, any good advice on how to troubleshoot?

Logs to check for errors or the right bit of event viewer to check out?

 

Many thanks.

[Mako]

I downloaded the MSI and made a GPO for it. Doesn't seem to do anything. A GPRESULT shows that the GPO is applied, but looking at RSOP.msc, there's no reference to the software. I suspect there's a flag missing somewhere for unattended installation, as if you run the MSI it installs fine.

 

Try this:

GPO > Software> Properties the MSI > Deployment tab > Advanced > Check the "Ignore language" box.

 

See how you get on.

[LeMarchand]

I downloaded the MSI and made a GPO for it. Doesn't seem to do anything.

 

Ditto. Tried it as a script, but my deliberately rubbish test machine (deliberately slow on the grounds that if stuff works on it, it'll work on anything) has decided that it's time for a big update...

 

If it completes before 1530h I'll let you know!

[kennysarmy]

I downloaded the MSI and made a GPO for it. Doesn't seem to do anything. A GPRESULT shows that the GPO is applied, but looking at RSOP.msc, there's no reference to the software. I suspect there's a flag missing somewhere for unattended installation, as if you run the MSI it installs fine.

 

Try this:

GPO > Software> Properties the MSI > Deployment tab > Advanced > Check the "Ignore language" box.

 

See how you get on.

 

GPO > Software> Properties the MSI > Deployment tab > Advanced > Check the "Ignore language" box.

 

Cracked it -- but why is this so???

[Mako]

I'm not a programmer nor do I know the technical specifics of software deployment, but I image it's something like:

 

Most software will have a default language, like English-US, and it would be required to tell the OS what language it's in. Chances are the MSI is missing this setting, so Windows just skips past it as it'll be flagged as an invalid installation. If you choose to ignore it, it will install it without passing that check, probably reverting to the OS default language rather than anything the MSI provides.

[LeMarchand]

GPO > Software> Properties the MSI > Deployment tab > Advanced > Check the "Ignore language" box.

 

Cracked it -- but why is this so???

 

EDU Software. 'Nuff said.

 

FWIW script with /quiet flag also works, but is nowhere near as elegant as @Mako's solution,

[kennysarmy]

As ever, cheers to the EDUGeek Community.

 

Hopefully thread might help others.

[IKWeb]

Over the years I've created many GPO's to push out MSI's and rarely do I encounter an issue.

 

However with myViewBoard software (Whiteboard) I'm tearing my hair out.

 

The download link to their free software is : https://dl.myviewboard.com/latest?msi_64&202010

 

If anyone has 5 minutes to knock up an MSI and tell me if they can get it pushed out I'd really appreciate it.

 

Or, any good advice on how to troubleshoot?

Logs to check for errors or the right bit of event viewer to check out?

 

Many thanks.

 

 

A very very old topic here - but I had someone who needed this software - and yes as @kennysarmy has said - it doesn't want to deploy. I have a copy of Advanced Installer where I was able to decompile the MSI and found the code that was stopping it from working. I now have a fully working copy of MyBoardView - if anyone needs it drop me a PM - more than happy to share it - my copy is designed for Intune - but I don't mind sharing a Vanilla, CC4, or the Intune version of the application.