[ms office - o365] Started office 365 licence to early

[Mrpower]

Hello all

I was wondering if you could give me some advice. We perchance our office 365 A3 licence on a yearly bases. Not by my choice, but on the insistence of SLT.

I signed up to a new provider for a office 365 licence, before our previous licence runs out. The original PO stetted the date when we wanted the licence to start. We have ended up with an overlap of a month. Which we have already pay for with our last licence.

I have contacted the seller and explained the situation and offered a compromise of an extra month at the end of our 12 months. Rather than us getting 11 months. They get their money we get Office 365, everyones happy.

Anyone have any ideas if the seller disagree this my compromise and I have to go down a different route with them?

 

I have an ICT meeting with the head on Tuesday, where I will have to explain the mixup and try to save face. Any pointers?

[powdarrmonkey]

Why were you changing resellers in the first place? Maybe the extra month is just the price of switching and being sure not to end up with a gap.

[jmak]

If the purchase order started your requirements I would have thought you have a quite straightforward claim against the supplier. I'd also expect your finance team to deal with it.

[Katy]

I was wondering if you could give me some advice. We perchance our office 365 A3 licence on a yearly bases. Not by my choice, but on the insistence of SLT.

I thought annual licensing was the usual way to do this? Our 90-odd schools put in our EQU numbers for A3 once a year, and they renew annually?

I signed up to a new provider for a office 365 licence, before our previous licence runs out. The original PO stetted the date when we wanted the licence to start. We have ended up with an overlap of a month. Which we have already pay for with our last licence.

If the PO clearly stated the date for the licences to start then you might be able to get them to extend by a month.

[Mrpower]

Why were you changing resellers in the first place? Maybe the extra month is just the price of switching and being sure not to end up with a gap.

The SLT are always looking for the cheapest price. They have told me not to look for the cheapest but for the best offer, but eventually it comes down to price. Alas every year I have to go in the hunt for a better price.

It could be the price of switching, if it is then I am still in the dog house as I have to state the full price with no hidden extras.

 

I thought annual licensing was the usual way to do this? Our 90-odd schools put in our EQU numbers for A3 once a year, and they renew annually?

If the PO clearly stated the date for the licences to start then you might be able to get them to extend by a month.

 

I contacted the MS office support department of the supplier and explained the situation and suggested adding an extra month on the end of the licence next year. The support guy agreed that that was a good idea and something they "Could" do, but he need to talk to our account manager first. Hopefully this will happen and everyone will be happy and everyone gets what they want. No word from the supplier so far.

[Mrpower]

Update.

The retailer has contacted up and is going to attempt to get a refund on our month overlap. Fingers crossed.