SMART Board Service keeps crashing

[stumot]

Afternoon All,

 

 

Recently all of our old smart board 600's started having connectivity issues (flashing red light and loss of touch interactivity), it appears to have happened after a member of staff updated the firmware (however there appears to not be a way to roll back to the older firmware) I was just wondering if anyone else has had this issue? we are running windows 10 1809 enterprise with smart notebook 11.4, its worked fine for the past few years but now it appears the only way to get the board to work after it is to go into the smart settings and autodetect the board once again

 

I have made a batch file that staff can click in order to detect the smart board without going through the smart system menu, however its not exactly a permanent fix

 

any advice or troubleshooting tips would be greatly appreciated

 

Thanks

[dmason2]

hey stumot, in my old place we had the same issues, turned out the smartboards we had were not supported as were too old we did manage to get some other models to work by updating the notebook software and installing the drivers that go along with it. as a test i think smartboard 30 day trail that can be downloaded for free

Hope this helps

[stumot]

Morning,

 

Thank you for replying, I fear that it may be the case of the boards being too old for touch interactivity, its just strange how the old versions worked fine until now, I have tried with the new version but it still seems that the service stops running after a while, it may be a board firmware issue but smart support haven't exactly been helpful in telling me how to reset or downgrade it

 

Thanks once again

[stumot]

UPDATE:

 

I now have a workaround for this, it involves forcing the SMARTBOARDSERVICE to open and restart as soon as it closes, I have set the following to run as a log on script and included an "if exist" command in there so it doesn't bring up error messages on machines without the software, if anyone wants to use it please copy and paste the text below into a notepad document and save as a .bat file:

 

@echo offIF NOT EXIST "C:\Program Files (x86)\SMART Technologies\Education Software\Notebook.exe" goto exit:Restartstart "Smartboardservice" /wait "c:\Program Files (x86)\SMART Technologies\Education Software\smartboardservice.exe" -dgoto Restartexit

[rossibIT]

Hi,

 

We have a number of Smart 600's that have slowly dropped of connecting and we are just getting the USB connecting sound after a minute or so. But we have no lights just no connection to workstation. It is becoming very frustrating as had another 2 go today!

 

Many thanks for that the script. I will try it and run it and see how it goes for us.