Teams no audio for pupils, no access to sound mixer, volume at zero? using chromedge.

[chazzy2501]

Ok, this is happening to a few pupils now where the audio settings (in teams via Edge) is correct but the pupils can't hear anything? The pupils do not have access to the volume mixer but it would "seem" that the audio level for teams meetings is zero.

 

The PCs play sound from other websites fine, (youtube) the meeting has audio as other pupils are fine.

 

The device settings within teams is correct.

 

is there a volume control within teams on the web?

[chazzy2501]

SOLVED! The bloody pupils used Ctrl+M to mute the tab (or right click tab) and get out of work. (or pupils are doing this to others) I'm passing this on to staff now.

[nadeem]

SOLVED! The bloody pupils used Ctrl+M to mute the tab (or right click tab) and get out of work. (or pupils are doing this to others) I'm passing this on to staff now.

 

First thing I was about to suggest to you!

 

You could always turn on live transcription, if they keep doing this

[chazzy2501]

Ring!!! It's back. Checked again, the meeting has no sound, the tab is not muted, the PC can play sound fine, youtube (as a test) can play sound. The meeting is working for all other users!

 

I'm getting 3 pupils right now who have no audio in 2 different meetings. I can't fathom why?

 

Reloading the tab, logout login, rebooting PC no fix? log in as different user works!

 

EDIT: also plugging in a USB headset doesn't fix it either! (so a communications device, separate soundcard)

Edited February 5, 2021 by chazzy2501

[p858snake]

EDIT: also plugging in a USB headset doesn't fix it either! (so a communications device, separate soundcard)

 

In teams, from memory, if you plug a device in after joining, You need to hit the cog and change the device to be used it won't automatically change over to the headset.

[chazzy2501]

The only fix I can find is to make sure the device is working, then force a refresh of the tab ctrl+f5.

 

The issue seems to be that if a teams meeting is started without a valid audio output it will never output audio.

 

Pupils are starting meetings then plugging in headphones. this shouldn't be an issue but it is. (as the PC has a built in speaker and switching should be handled by the sound card)

 

Yes, I know about selecting devices in teams via the ellipsis. You can choose the headphones (which they are often already selected) but no audio will come through.