DfE Mobile Data increases - turnaround time?

[pete]

So I'm the trust contact for this and of the requests we've had here's the turnaround times I'm seeing:

 

• Tesco Mobile - extra data provided within 8 hrs of request
  
• EE - 7 days and counting
  
• Sky - 4 days to process
  
• Vodafone - 6 days and counting
  
• O2 - 6 days and counting
  

 

Notice the only speedy one is Tesco (probably because they're not a traditional telco).

 

Is everyone else seeing the same thing? It's not clear whether people are getting the increase but the telco isn't updating the DfE (and so me) on request progress, or if they're just being slow.

Edited January 20, 2021 by pete

[localzuk]

My requests have been sat for a week - EE, Vodafone, and O2. Only one has been processed, from Three. That happened in a couple of days.

[gmonks]

We submitted a request to extend data for Vodafone SIMs last week and we've still had no update either.

[pete]

12 days for far for EE.

11 days for Vodafone and O2.

[pete]

Direct messaging said mobile providers on Twitter using the school / trust account may* be more effective than chasing through conventional channels or trying to get an idea of response times from the DfE.

 

(*by which I mean was for me, YMMV).

[keyboards]

Virgin went through really quick for us, others taking a long time

[pete]

Via Twitter DM EE mentioned problems integrating with the DfE dashboard and were a bit surprised integration worked for Tesco, Sky and Three.

 

For all but one request the extra allowance has already been made available.

[Theblacksheep]

14 days and counting

[Sylv3r]

I uploaded our info on Saturday and still waiting for all networks.