SDS not making changes

[mitchell1981]

Hi All,

 

We seem to have an issue where SDS is not making changes when a student changes classes.

 

We are using Salamander to create the CSVs. I've checked the CSVs and they are correct. SDS is set to sync 'Existing Users'.

 

SDS syncs with no errors, but the students are still in their old Teams and not in their new Teams. This happened before where a student changed one class. This was the response from Microsoft:

 

Generally I see this when a manual change to a student has occured in the past . You can check you error logs but if this is not wide spread I usually just have the customer move them manually it takes SDS weeks to catch up when I see this. No logs avalile without going to engineering to get them and this can take several days.

 

So, I moved the Team manually for the student and all was well.

 

 

This time, the student has changed timetable completely and all their classes have changed. SDS again has no errors but makes no changes. I can't beleive this is how it's supposed to work, and I can't believe there would be a random arbitary time delay on changes. Last time it had been well over two weeks without the changes ever applying.

 

Anyone else having similar problems? Do we really have to do it manually, or wait an unspecified number of weeks before students can access their classes?!

 

Thank you.

[networkmangler]

Whenever I have issues I normally click "Reset Sync"

 

 

Normally when you upload the new CSV's it will sync only the changes from the last upload. The Reset Sync does a full sync and checks the data line by line

 

Reset Sync - School Data Sync | Microsoft Docs

Edited December 10, 2020 by networkmangler
Formatting

[3s-gtech]

Salamander (subscription version) uses SDS as well, and that syncs up pretty much straight away. No need to do anything manually.

 

Something isn’t working right there. Is it sending the updated CSVs or are the old ones being synced each time?

[mitchell1981]

We are using the paid Salamander. I did check with them and they pointed me towards asking Microsoft. I wonder if it is somehow resyncing the same file over and over. I'll ask them to have another look. I've tried the full resync. Again it completes without errors, but no changes to the Teams.

 

Thanks.

[mitchell1981]

I think maybe that is the case acutally. Just noticed it actually says, sync complete - last updated 04/11/2020 so something not updating.

[mitchell1981]

Sorry, could someone who is using Salmander to update their files, look at their SDS dashboard and tell me if this 'last updated' date is supposed to update every day, or is it just the last time the profile itself was updated.

 

Thank you.

 

[3s-gtech]

Mine last synced 10 minutes ago.

[mitchell1981]

Thanks. Mine is definitely not working then. Also just noticed in the Salamander log that is says. "Failed to upload files to SIS Sync." I'll get on to Salamander and see if they can see why.

[chris11256]

I've just ran my Salamander workflow manually and it also failed to upload to SDS, although last nights scheduled run reported success.