fiza Posted February 4, 2020 Posted February 4, 2020 In our new building we have had a Dahua IP CCTV system installed. I had nothing to do with it and now I have been asked if Senior Staff can access it from their workstations. The CCTV has 2 DVRs and all the IP cameras come back to 2 switches that connect to the DVRs. From what I can tell the IP cameras have static IPs as do the DVRs. Does anyone know how I can make a connection from the School network to the CCTV network so that staff can view footage?
KevinB Posted February 4, 2020 Posted February 4, 2020 Do the DVRs have a connection to your network using an IP address on a subnet that you have access to? If so, use SmartPSS to connect to the DVRs. It was supplied to us with our Dahua system but is a free download. It's not the most intuitive bit of software but it does the job. If they're not connected to a subnet you can access from your own then you'll need to liaise with your installers about getting them connected (unless you have the engineer logins for them and can configure and connect them yourself or can arrange routing between the subnets.) 1
noelmm Posted February 4, 2020 Posted February 4, 2020 Does your NVR come with any software that you can install and use to view the cameras / recordings? 1
sarge Posted February 4, 2020 Posted February 4, 2020 You will need to use I.E to access the nvr, chrome & edge don't work to well on ours( plugin 's), but that may depend on model's & who installed them. Just set the dvr to have a static address on you subnet.. type the static ip in & off you go. 1
jthompson Posted February 4, 2020 Posted February 4, 2020 Depending on the model of your NVR, you may have 2 NICs on it. One will be configured for your CCTV subnet, so that the NVR can communicate with the cameras. The other you can patch into your main subnet (either using DHCP or a static address) so that your clients can access the NVR's web interface. Like @sarge ours requires use of a proprietary IE-only plugin, which prompts for install the first time you visit the GUI. For each of your clients, you'll need to run IE as an admin and visit the NVR address to install the plugin if you have applocker or similar preventing users from doing so themselves. 1
KevinB Posted February 4, 2020 Posted February 4, 2020 @sarge and @jthompson you may find that the SmartPSS software works for you. It does with all of our Dahua kit. 2
jthompson Posted February 4, 2020 Posted February 4, 2020 @sarge and @jthompson you may find that the SmartPSS software works for you. It does with all of our Dahua kit. Ooh, yes it does. I've not come across that before. 1
fiza Posted February 5, 2020 Author Posted February 5, 2020 Do the DVRs have a connection to your network using an IP address on a subnet that you have access to? If so, use SmartPSS to connect to the DVRs. It was supplied to us with our Dahua system but is a free download. It's not the most intuitive bit of software but it does the job. If they're not connected to a subnet you can access from your own then you'll need to liaise with your installers about getting them connected (unless you have the engineer logins for them and can configure and connect them yourself or can arrange routing between the subnets.) Does your NVR come with any software that you can install and use to view the cameras / recordings? Depending on the model of your NVR, you may have 2 NICs on it. One will be configured for your CCTV subnet, so that the NVR can communicate with the cameras. The other you can patch into your main subnet (either using DHCP or a static address) so that your clients can access the NVR's web interface. Like @sarge ours requires use of a proprietary IE-only plugin, which prompts for install the first time you visit the GUI. For each of your clients, you'll need to run IE as an admin and visit the NVR address to install the plugin if you have applocker or similar preventing users from doing so themselves. So the DVR has 2 NICs. I have connected one to my network on a separate VLAN. The DVR network port has picked up an IP on the VLAN. I have found the SmartPSS disc. It is giving me the option to install SmartPSS and/or Storage Service. Do I need both or just SmartPSS?
KevinB Posted February 6, 2020 Posted February 6, 2020 You just need SmartPSS, if you install the storage service it'll turn your PC into a DVR and you don't need that. 1
fiza Posted February 6, 2020 Author Posted February 6, 2020 Thanks. Got it installed and I can now use the application or the web view. I now need to create users for the members of staff to view and download clips when incidents occur. When creating users what permissions do you give them so it keeps it simple to playback, record and download footage?
KevinB Posted February 6, 2020 Posted February 6, 2020 Good question... as we have a very limited number of people allowed to access them the installer suggested we just stick to a single admin account for simplicity. Not perfect, but it does stop any problems of "I can't do that, it won't let me." Having just had a quick look at the capabilities for the predefined groups I'd say that if you're giving a lot of people access, the "user" group has sufficient rights. It can watch live and access playback but I'm not sure about downloading. Maybe create one and test? 1
fiza Posted February 7, 2020 Author Posted February 7, 2020 Does anyone know how to change the default save path from "c:\RecordDownload" to a network location please?
IrritableTech Posted February 7, 2020 Posted February 7, 2020 Does anyone know how to change the default save path from "c:\RecordDownload" to a network location please? Use the cog in the top right of the program - You need to change the 'Local Path' fields. 1
IrritableTech Posted February 7, 2020 Posted February 7, 2020 Thanks. Got it installed and I can now use the application or the web view. I now need to create users for the members of staff to view and download clips when incidents occur. When creating users what permissions do you give them so it keeps it simple to playback, record and download footage? We have two types of accounts, and every CCTV user gets their own account. We wrote this into our CCTV policy and this ensures all user actions are logged within the software. We have admin users, who get everything. Live View, Playback, Preview, Play, Backup, PTZ and Focus. Our standard day to day users do not get backup - as soon as there is a potential that footage may be kept for longer than our standard retention policy (ie. it's being exported) that needs to be completed through as admin user. Permissions are sorted at the Role level. We had discussions about one of our members of staff in reception monitoring the camera on the front door. If we'd have gone ahead we planned to limited that staff member to Live View on the single camera required due to the location of that PC and no playback. 1
fiza Posted February 7, 2020 Author Posted February 7, 2020 Use the cog in the top right of the program - You need to change the 'Local Path' fields. Thanks. To begin with we are using the Web Client. Is there a way to change the record path for that?
fiza Posted August 8, 2023 Author Posted August 8, 2023 I seem to have an issue with this Dahua NVR. I needed to change the VLAN that it sat on, it has picked up a DHCP issued IP on the new VLAN but when I put this IP address in a browser it doesn't connect to the NVR. I know the VLAN settings are correct otherwise it would not pick up the DHCP IP address. Anyone any ideas please?
Davit2005 Posted August 8, 2023 Posted August 8, 2023 Firewall in between not allowing traffic, Gateway on NVR correct, using DNS or IP, IP routes if CCTV vlan is routed on firewall separately to name a few. 1
fiza Posted August 8, 2023 Author Posted August 8, 2023 Firewall doesnt seem to be the issue, we have 2 NVRs and the other one connects fine on the same VLAN. Gateway is correct on the NVR. Seems to be an issue with the NVR as it is now not working on the original VLAN it has been working on for the last few years! I would like to reboot the NVR but as I am not directly responsible for it I am reluctant to do it.
Davit2005 Posted August 8, 2023 Posted August 8, 2023 (edited) I don't know about the NVR but some printers will not find a new IP without a reboot, but yep if you are not ultimately responsible for the NVR I would not reboot without speaking to the support that are. What happens if you plug a laptop into the same switch port, is it able to communicate with what it should be able too. Edited August 8, 2023 by Davit2005 1
fiza Posted August 8, 2023 Author Posted August 8, 2023 What happens if you plug a laptop into the same switch port, is it able to communicate with what it should be able too. Laptop works as it should when connected to same port.
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