[ipad] Zuludesk - issues restoring iPads & getting all apps installed

[Jamman960]

Is anybody else using Zuludesk having trouble getting restored iPads to install all of the expected apps? We find that its hit and miss whether apps are fully installed, many get stuck 'waiting...' or have cloud icons next to their names. We've used the technical support within Zulu via our 'Apple Solutions Experts' who tend to suggest things such as removing users from groups and re-adding them but its getting a little annoying as we're unable to return iPads quickly as we have to manually check to ensure all of the apps have been fully re-installed. Sometimes we end up re-restoring multiple times until we get everything sorted.

[Brimstone]

Have you got a caching server, now many iPads do you have..?

[Jamman960]

Yep got a caching server in place, we have just over 300 iPads

[Renfield-64]

I agree, I am used to working with Meraki at the other school I look after, things run fairly smooth there but with Zuludesk some of the apps just never install.

[RLR]

We get this with Jamf. The cloud icon means cloud data is there but the app isn't installed (this is how iCloud restore now works). From my Jamf Support discussions they suggest deleting the device out of Jamf before doing the restore. This is because the device inventory thinks the apps are already installed from when it was previously active. Also, try restarting the device if nothing looks like it is happening. Thirdly, if you have a lot of app licenses scoped, you may have to wait for licenses to filter through. Don't expect everything to happen straight away. Give it 30 mins and then try.

 

If the app is set to install automatically, you can try sending a blank push or inventory update after 30 mins. If it is not set to install automatically and they download it from your portal, you will need to download this manually (self service in jamf).

 

I hate iCloud restores so much that we've made our staff and students set up as new iPads this time round. We made sure they backed everything up to Google Drive before wiping their device. A few students didn't listen and did do iCloud restores but we've managed to sort them. Mostly just a waiting game.