PaperCut bulk restrictions not applying

[woreilly]

We are trying to change the restriction status for all students in PaperCut (version 18.3.1 on Server 2016, synced with AD) and it is not applying. We go to bulk user actions, select the student group and tick the box to change restriction. When we click OK, we get a message that the group operation has started and to see the progress window. This is great, only nothing is happening and there is no window - even tried turning off pop-up blocker just in case. It allows me to change the user credit in bulk but not their restriction status. This issue has stumped out MPS provider and apparently even papercut themselves.

Has anyone ever seen anything like this?

 

EDIT:

 

We are seeing a lot of the following in the server.log file:

 

· Caused by: org.hibernate.exception.ConstraintViolationException: Could not execute JDBC batch update

· Caused by: java.sql.BatchUpdateException: Column 'EXTERNAL_USER_NAME' cannot accept a NULL value.

· Caused by: java.sql.SQLIntegrityConstraintViolationException: Column 'EXTERNAL_USER_NAME' cannot accept a NULL value.

· Caused by: ERROR 23502: Column 'EXTERNAL_USER_NAME' cannot accept a NULL value.

 

Java has been updated

Edited February 22, 2019 by woreilly

[Big_Ted]

Hiya,

 

Known issue, upgrade to the latest version. There was a bug in the early build of 18.3 that stopped some bulk actions applying. It was raised by us to papercut on day one of release and fixed soon after.

No need to update java either, has no real impact on papercut. They are on 18.3.6 now with 18.3.7 expected next week. Upgrade, if it is still an issue after enable debug and attach some logs.

[woreilly]

Hiya,

 

Known issue, upgrade to the latest version. There was a bug in the early build of 18.3 that stopped some bulk actions applying. It was raised by us to papercut on day one of release and fixed soon after.

No need to update java either, has no real impact on papercut. They are on 18.3.6 now with 18.3.7 expected next week. Upgrade, if it is still an issue after enable debug and attach some logs.

 

Thank you! Can confirm after upgrading to 18.3.6, the bulk changes are now applying!

[Big_Ted]

now you need to go back to the people you asked for help and tell them some random dude on the internet fixed it

[woreilly]

now you need to go back to the people you asked for help and tell them some random dude on the internet fixed it

 

Already told them that someone on Edugeek told me to upgrade!