iPhone not syncing with Outlook 2016 Calendar

[lfowler]

Hi all,

 

Got a bizarre issue here, we have a Senior Member of the School Team who has had issues over the past few weeks where her iPhone will not update and sync the latest information that she inputs onto Outlook. It started off as just notes not syncing but now it appears to be meetings as well.

 

Not only is it the iPhone it's also their iPad and if they make changes on the iPhone or iPad the PC does not sync as well. I've checked all the settings on their iPhone and Outlook profile and nothing looks out of the ordinary.

 

They have a lot on their calendar which may affect it but any input would be greatly appreciated.

[MatthewL]

Is the account setup as Active Sync or IMAP?

 

Suggestion would be to delete the account off both devices, go into OWA and delete the associations in options and start a fresh and ensure its set to push for all sync options.

[lfowler]

The account is set up as IMAP, we've tried the deletion of the account off the iPhone but no luck. I haven't checked the users OWA so will try looking at that.

[MatthewL]

It won't be listed in OWA if not setup as Exchange Active Sync.

 

Well presuming your email is Exchange based.