1709 and 1803 Trouble with cameras

[ChrisH]

We have noticed that the storage no longer mounts from our Canon EOS 1200d cameras on 1709 and 1803 (when direct plugged USB lead). It works fine in 1703 but in later versions it says installing the camera then nothing. Normal USB drives etc work properly, there is no mode or anything to switch on the camera and there are no drivers to download. Also this doesn't as admin or anything. Anyone had similar issues at all? I don't really want to buy media readers for all the PCs if I can help it.

[ShellfishClive]

Does it get picked up in Device Manager at all when you plug it in? If it does, Uninstall the Driver that it shows then unplug it and plug it back in. It might then reinstall the USB driver for it.

[Steve21]

Are they fully patched? 1709 brought a USB bug that stopped things working, (basically it failed to upgrade the drivers when trying to pnp and stopped working), but thought that was fixed in a later patch

 

Steve

[ChrisH]

Thank you for the replies, it does show up in device manager and I have done the usual remove and reinstall etc. This morning I tried it on a fresh copy of 1803 as I was hoping this issue would go away but alas the same issue.

[TheRobins]

Chris, I had an issue where by our visualisers and also cameras connected via USB wouldn't work at all.

 

Turns out it was down to the fact I had disabled the camera app in Group Policy on the devices. Enable camera and it works again,

Computer Config> Windows Settings > Admin Templates > Windows Components > Camera

 

Worth a shot, fixed it for me. I am now using app locker to block the camera app for students on a user level so that they cannot use webcams on laptops, however staff can use as normal.

[PyROm]

Is it trying to grab a drive letter already in use by a mapped drive?

[ChrisH]

Well after trying to fix this on and off for months, chasing "USB Issues" from patches etc, it turned out that because were using an "N" version of Windows 10, something was missing on the media side to allow certain cameras to just work. I have reverted to the full Media Player bloat version for now.