[sims] MyAccount

[synaesthesia]

Nothing particularly problematic apart from every single user, ever.

 

Annoyances.

 

Capita.

 

Sort your MyAccount site out please. So often KB articles are referenced from other articles and it's near impossible to find them. They are not linked so you can't just click through, and if you search for them even with relevant selected as the sort option, you have to go through pages upon pages of other articles that also reference before, if you're VERY lucky, finding the actual bloody article.

 

 

Secondly, PLEASE timestamp your log files >

 

Rant over.

[Steve21]

That's generally the case if you're using the search box as it searches the forums etc If you're using the KB page it shouldn't be.

 

https://myaccount.capita-cs.co.uk/knowledgebase/

 

Or do you mean even using the KB page?

 

Steve

[synaesthesia]

Nope, that's using the KB page

[Steve21]

Surprised at that Never would say I've had more than a few results for any KB search (using the KB number etc) unless you're trying a really common phrase etc.

 

Out of curiosity which one were you searching for?

 

Steve

[synaesthesia]

Can't remember the KB no now, but it was hunting for the discover warehouse log file in it's stupidly obscure location

[bobsmith]

I'm jumping on the bandwagon with synaesthesia.

 

The site is amazingly slow - like PhilNeal is hosting it on a 56k modem from his basement.

 

Searching for stuff is sometimes reasonably helpful and sometimes infuriatingly bad. Even Capita tech support fail to find KB articles I quote at them!

[Sylv3r]

I do think it's improved since the supportnet days, but it still is light years behind other support solutions.

[BrownShoes]

Think the single AAA battery powering this site has gone again - honestly better off calling my mum than using the search on this webshi, website.

[Esteban_Child_of_the_Sun]

They have said at a couple of their meetings they are replacing it soon but didn't go into details of when or with what.

[pubgrub277]

They have said at a couple of their meetings they are replacing it soon but didn't go into details of when or with what.

 

They're also replacing SIMS 7 soon....... only been hearing about that at meetings/conferences for a few years now!

 

Considering how well MyAccount works I cant wait for them to do a whole MIS online!

[TLARWise]

I have a question regarding MyAccount. We use an external SIMS support agency but I also have a MyAccount login but haven't used it in ages. I recently tried accessing it but I get a '500 Unexpected error ' message straight after logging on and if I click on Forums or Knowledge Base on the top bar I get the message 'We are sorry, the item you are looking for may have expired or been removed. Alternatively you may not have the required access permissions to view this item.' Is MyAccount completely locked down for me as we don't pay Capita for support or should I still have some access and they have messed up my permissions?

[Esteban_Child_of_the_Sun]

External SIMS support will have their own MyAccount login and you can have yours. We have many schools that we support where multiple members of the school have MyAccount logins and it works fine for them. I'd email SMB-CCS-My Account Support if you are having issues.