SMART Notebook 11.4 - Silent Install without reboot

[CHiLL]

I'm having issues with the silent installation of SMART Notebook 11.4. Ideally I'd like to be able to push it via SCCM, but first I'd like to get it working through a batch file.

 

We always encounter issues at the same point - during the SMART Product Drivers installation section. This appears to be an issue that started when we migrated from Windows 8.1 to Windows 10. Windows 8 would not prompt for a restart, but Windows 10 does. This prompt for a restart then hangs the installation, which will then timeout and fail.

 

I have tried /norestart and also REBOOT=ReallySuppress in the command line with no avail. I have also used the SMART Install Manager to create a configuration XML file, which yields the same results.

 

Any way to suppress the reboot so it can silently install on Windows 10?

[sted]

from what i remember the ml file is just there for your benefit to load and alter you need to get smart install manager to create an mst file and somethig like

msiexsec /i "\\server\packages$\smart\educationinstall.msi" transforms="\\server\packages$\smart\custom.mst" /qb

as your install "script" (i just deploy it via ad but i do have a script for odd pcs that may need it

[Steve21]

Can't say I've seen the issue before we upgraded to the newer one. Are you not using the MSI & transform from your command line comments?

 

Steve

[CHiLL]

from what i remember the ml file is just there for your benefit to load and alter you need to get smart install manager to create an mst file and somethig like

msiexsec /i "\\server\packages$\smart\educationinstall.msi" transforms="\\server\packages$\smart\custom.mst" /qb

as your install "script" (i just deploy it via ad but i do have a script for odd pcs that may need it

We do have a MST file as well, but that does the same thing...hangs prompts for a reboot at the SMART Product Drivers installation.

 

So far I've tried:

msiexec /i "\SMARTEducationSoftware.msi" /q /norestart TRANSFORMS="\NotebookONLY.mst"

msiexec /i "\SMARTEducationSoftware.msi" /q REBOOT=ReallySuppress TRANSFORMS="\NotebookONLY.mst"

msiexec /i "\SMARTEducationSoftware.msi" /q /norestart AdminCFG="\NotebookONLY-New.xml"

msiexec /i "\SMARTEducationSoftware.msi" /q REBOOT=ReallySuppress AdminCFG="\NotebookONLY-New.xml"

Edited May 21, 2018 by CHiLL

[Steve21]

Do you have it set to system & hidden on the SCCM deployment? You shouldn't see any prompts even if it was prompting if so. It should just exit on a 3010 for soft reboot I think it was.

 

Sounds like it's not getting a proper quiet install if it's showing bits still. (qn is no gui qb may still show stuff)

 

Steve

[CHiLL]

Do you have it set to system & hidden on the SCCM deployment? You shouldn't see any prompts even if it was prompting if so. It should just exit on a 3010 for soft reboot I think it was.

 

Sounds like it's not getting a proper quiet install if it's showing bits still.

 

Steve

Yeah, system and hidden are my usual configuration for applications deployed by SCCM.

 

I have a feeling that the MSI is causing the issues somehow, so if I can nail down the issue that occurrs during the batch file install...hopefully the same fix can be used in SCCM.

[Steve21]

Try it just with command line using:

 

msiexec /i "\SMARTEducationSoftware.msi" /qn TRANSFORMS="\NotebookONLY.mst"

 

Steve

[CHiLL]

Try it just with command line using:

 

msiexec /i "\SMARTEducationSoftware.msi" /qn TRANSFORMS="\NotebookONLY.mst"

 

Steve

It also comes up with the /qn switch.

[Steve21]

You got a screenshot of what box/error it is?

 

Steve

[CHiLL]

You got a screenshot of what box/error it is?

 

Steve

Yeah, here it is:

[ATTACH=CONFIG]49038[/ATTACH]

With the /qb command instead, this is what I get (shows the step that is prompting for the reboot):

[ATTACH=CONFIG]49039[/ATTACH]

Edited May 21, 2018 by CHiLL

[David44]

Looking at your screenshot, it seems to be the SMART Product Drivers MSI that is causing Windows to want to restart. I think the SMARTEducationSoftware.msi probably calls a separate MSI for this and isn't passing the /Q switch along to it so no matter what you put on the command line, it will probably still prompt for a reboot.

 

We are using Windows 7 still but these switches work for us, maybe there is something in there for you...

 

/Quiet ACTIVATE_LICENSE=1 INSTALL_NOTEBOOK=1 NB_PROD_KEY=XX-XXXXX-XXXXX-XXXXX-XXXXX INSTALL_RESPONSE=1 RESP_PROD_KEY=XXXXXXXXXXXXXXXXXXXXX INSTALL_BOARD=1 INSTALL_INK=1 DESKTOP_ICONS=0 INSTALL_SPU=2 CUSTOMER_LOGGING=0 PRINT_CAPTURE=0 INSTALL_DOCCAM_DRIVERS=0 GPU_ENABLED=0 COPY_TUTORIAL=0 RESPONSE_MODE=1 EN_GB=1 ACC=1

 

We don't use an MST file.

[Steve21]

Just deleted our smart off a machine and tried to re-run it and it gets past that stage without requiring a restart. Even running it manually like you are.

 

The only thing I can think of is it's one of your transforms that's either missing or enabling something you haven't turned on (For example a .net 3.5 and that role's requiring a restart to install etc).

 

What's set within your transform file? (Or do you have a copy I could test as happy to run the install with your transform and see if it occurs on my end, but still feel ti's probably something local like a role, or .net addon/plugin etc)

 

Steve

[CHiLL]

Looking at your screenshot, it seems to be the SMART Product Drivers MSI that is causing Windows to want to restart. I think the SMARTEducationSoftware.msi probably calls a separate MSI for this and isn't passing the /Q switch along to it so no matter what you put on the command line, it will probably still prompt for a reboot.

 

We are using Windows 7 still but these switches work for us, maybe there is something in there for you...

 

/Quiet ACTIVATE_LICENSE=1 INSTALL_NOTEBOOK=1 NB_PROD_KEY=XX-XXXXX-XXXXX-XXXXX-XXXXX INSTALL_RESPONSE=1 RESP_PROD_KEY=XXXXXXXXXXXXXXXXXXXXX INSTALL_BOARD=1 INSTALL_INK=1 DESKTOP_ICONS=0 INSTALL_SPU=2 CUSTOMER_LOGGING=0 PRINT_CAPTURE=0 INSTALL_DOCCAM_DRIVERS=0 GPU_ENABLED=0 COPY_TUTORIAL=0 RESPONSE_MODE=1 EN_GB=1 ACC=1

 

We don't use an MST file.

That's how we used to deploy it and I've dug out that script - same issue.

 

Just deleted our smart off a machine and tried to re-run it and it gets past that stage without requiring a restart. Even running it manually like you are.

 

The only thing I can think of is it's one of your transforms that's either missing or enabling something you haven't turned on (For example a .net 3.5 and that role's requiring a restart to install etc).

 

What's set within your transform file? (Or do you have a copy I could test as happy to run the install with your transform and see if it occurs on my end, but still feel ti's probably something local like a role, or .net addon/plugin etc)

 

Steve

That's strange. We install .NET 3.5 during the OSD (and deploy it with SCCM, in-case it fails during the OSD). - which version of Windows are you running? We are entirely a 1709 site at present, which I think may a factor with this issue. I do plan on testing 1803 in the near future, but other projects have taken priority.

 

MST Options (if not specified here, it hasn't been modified):

General Options > Product Selection > Activate software during installation
General Options > Product Selection > SMART Product Drivers
General Options > Language Selection > English (United Kingdom)
General Options > SMART Product Update > Do not install SMART Product Update
General Options > Customer Experience > Disable the Customer Experience Program on all devices

SMART Notebook > Install the Gallery on each computer
SMART Notebook > Get Gallery Content > 

If it is processed in the same order as the settings are laid out in the SMART Install Manager, then it is within the first section that it fails, as the SMART Product Drivers are selected in there.

[Steve21]

1709 fully here too, and .net was only an example as I know it installs other bits as additional items which we may already have with another program installing etc (MS C++ etc etc styles)

 

Let me have a look at what is in our one as been ages since I did it originally

 

Steve

[Steve21]

The one you don't seem to have which might be doing it is we disable the Print Driver Capture and Document Camera in Notebook -> Optional. (Also the same in David's command line he does that so might be a common factor)

 

Or did you specifically want those bits?

 

Steve

[CHiLL]

The one you don't seem to have which might be doing it is we disable the Print Driver Capture and Document Camera in Notebook -> Optional. (Also the same in David's command line he does that so might be a common factor)

 

Or did you specifically want those bits?

 

Steve

I've just created a new MST with those two options removed, but unfortunately it is still prompting for the reboot at the same stage. During the installation of the SMART Product Drivers, I do hear the 'USB connected' sound, so I'm presuming that is the virtual hardware SMART adds in?

[atcoates]

Some help here http://downloads.smarttech.com/media/sitecore/en/support/product/esi/esi2013win/guidewinadminesi2013decv18dec13.pdf

 

[CHiLL]

Some help here http://downloads.smarttech.com/media/sitecore/en/support/product/esi/esi2013win/guidewinadminesi2013decv18dec13.pdf

 

[ATTACH=CONFIG]49044[/ATTACH]

Cheers, though the .NET Framework 4 Client Profile setup wizard states that it is already included within this version of Windows (1709). We are using the latest Flash player (29 I think). Microsoft Visual Studio Tools for Office 2010 was not installed. I have installed that on my test machine and the same problem exists.

[ataylor]

Our install is split up into four steps - If I remember correctly, this is the install notebook 11.4 but with the latest version of Smart Ink & Drivers. (all through SCCM)

 

We don't get any prompt for a restart on W10

1- Install Visual Studio 2010 Tools for Office Runtime ""vstor_redist.exe" /q"

2- Install Notebook 11.4 "msiexec /i "SMARTEducationSoftware.msi" /q TRANSFORMS="config.mst""

3- Install Smart Product Drivers "msiexec /i "SMARTEducationSoftware.msi" /q TRANSFORMS="config.mst""

4- Install Smart Ink "msiexec /i "SMART Ink.msi" /q"

Edited May 22, 2018 by ataylor

[Whisky]

Just using /q on ours. Try putting at the end of the line.

 

msiexec /i "SMARTEducationSoftware.msi" TRANSFORMS="Smartboard11.mst" /q

[phil_c]

Did you manage to get this fixed at all? We are seeing the same problem since upgrading to Windows 10 1803.

 

Manually running the msi shows the restart prompt straight after installing the Smart board tools. It also doesn't happen if we deploy Smart Notebook on its own. This didn't happen when we were on Windows 7 either.

[CHiLL]

Did you manage to get this fixed at all? We are seeing the same problem since upgrading to Windows 10 1803.

 

Manually running the msi shows the restart prompt straight after installing the Smart board tools. It also doesn't happen if we deploy Smart Notebook on its own. This didn't happen when we were on Windows 7 either.

Unfortunately not.

[mehball]

Out of interest why version 11 when the latest is 18?

[Steve21]

Out of interest why version 11 when the latest is 18?

 

11.4 was the last edition that was free to use (without subscription) as long as you had smartboards. So most schools didn't bother upgrading after it until things started breaking in Win10

 

Steve

[mehball]

11.4 was the last edition that was free to use (without subscription) as long as you had smartboards. So most schools didn't bother upgrading after it until things started breaking in Win10

Steve

 

I would check with your account manager. We get 5 activation's of the product per smart board. Currently deploy 300 installs of version 18.0 without issue.