RM internet connectivity issues

[mrblueish]

Hi

 

We have been having horrendous issues with our internet connection from RM, we only switched over 6 weeks ago and I am really beginning to regret it.

 

Anyone else experiencing anything similar?

[Boredguy]

Can you narrow down the types of issues you have been having?

Do you know if you are running an on site filtering solution or a online one provided by RM (such as Smoothwall, RM Safetynet etc. Your filter page would likely say what system it is your school is running)

 

Is it an ADSL2 connection or a fibre, and was it the same style as you have moved from. Going from a dedicated Fibre circuit to ADSL2 for example could give you issues.

[deano3693]

We've been RM for just over 6 months and have been very happy with the service and haven't had a second of Downtime, firewall requests are dealt with quickly. I'd really recommend them.

 

Have you contacted someone at RM about your issues the support team are really useful.

[cullingsh]

I knock RM at every opportunity and have ditched most contracts. The broadband service is largely good though. Safetynet needs a lot of improvement but the connectivity itself is good. Change requests for firewall have been very quick compared to another of our service providers and the support line has bern tip top on the very rare issues we have had.

[Cache]

We're just entering the 3rd year of our contract with RM broadband and we've only had 2 issues, 1 was an RM issue the other was a BT Openreach network issue due to a farmer cutting through a fibre cable while cutting a hedge.....

 

What issues are you having? I can't say we didn't have our issues during the installation of the connection due to communication issues, however our account manager was really good in getting things moving forward again when we needed him.

[Tefters]

Way more info needed...

What was your last line specs?

What’s this lines spec’s?

On-premise or off-premise filtering/firewall?

 

By the sounds of it you are doubting your on-site IT team from other post so might want to consider a 1 day external consultation however there is so little information it’s hard to help.

[steve_forbes]

I knock RM at every opportunity and have ditched most contracts. The broadband service is largely good though. Safetynet needs a lot of improvement but the connectivity itself is good. Change requests for firewall have been very quick compared to another of our service providers and the support line has bern tip top on the very rare issues we have had.

 

Hi, Steve Forbes here from RM and I product manage RM Safetynet - any feedback on what needs improving in the product would be most welcome.