IOS 11 and RM Unify

[APMerry]

I'm getting a few users reporting problems when configuring their office 365 email on their iPhone. We use RM Unify to login to Office 365 and the phones are constantly asking for login details to RM unify to download latest mail. Weirdly, it's only been reported by a hand full of users. I've tried the obvious things like checking the settings and re-add the account, even tried wiping a phone and starting from scratch but it still happens. This only happens with RM Unify accounts in the iphone mail app, other accounts such as hotmail work okay. The Microsoft Outlook app works fine with the same account on the same phone so seems to be specific to IOS mail app.

 

I'm just wondering if anyone has come across this problem? RM are saying they've not had the issue anywhere else. The only thing in common I've found so far is all of the phones are quite recent models, most of the kids have older iPhones 5/6 and i've had any reports from them of the problem. I've managed to update a 2 year old iPad pro to IOS11 and the mail works absolutely fine.

 

Anyone else using RM Unify had this?

[Sylv3r]

Our users are constantly prompted to resign into OneNote quite often on their iOS devices with RM Unify, but we haven't seen the issue with mail.

[Praxis]

We are also experiencing this, it's very annoying.

[APMerry]

We are also experiencing this, it's very annoying.

Ive started telling users to download the Outlook app on IOS devices. That seems to work fine.

[Praxis]

Ive started telling users to download the Outlook app on IOS devices. That seems to work fine.

Okay, thanks. I did try something like this before, but when removing the account from the iPhone, because of iCloud, it is being removed from the teachers MacBook as well. They weren't happy with that. I'm stil desperately clinging to Android, so I don't have much experience when it comes to this. Is there any way of removing the account from the phone while still keeping it on the MacBook?I hope this makes sense

[deano3693]

We've had this issue and RM advised us to use the Outlook for IOS app as this is what Microsoft officially support ...

[APMerry]

Okay, thanks. I did try something like this before, but when removing the account from the iPhone, because of iCloud, it is being removed from the teachers MacBook as well. They weren't happy with that. I'm stil desperately clinging to Android, so I don't have much experience when it comes to this. Is there any way of removing the account from the phone while still keeping it on the MacBook?I hope this makes sense

 

There must be something they've set in iCloud settings for it to do that. Sorry I don't really use iCloud so can't be of much help.