CommodoreS Posted June 19, 2017 Posted June 19, 2017 Has anyone had any problems with Smart Ink (Smart Notebook 17) and .Net Framework 4.7 causing Smart Ink to crash? Looks like machine updated to .net framework 4.7 (or an update applied) last week and caused Smart Ink to crash on loading. Reverting back to .Net Framework 4.62 seems to have solved the problem.
eddyc Posted June 19, 2017 Posted June 19, 2017 Yes we have had the exact same problem too. We found rolling back .Net the only fix too. It's also killing SOLUS3 for us. Issue not present in 4.62 though
CommodoreS Posted June 19, 2017 Author Posted June 19, 2017 Just spoken to SMART. It is a known issue with them and they have had a few phone calls. Their advise is the same - Revert back to .Net Framework 4.62 for now. Microsoft also released this article on how to block 4.7 installing: https://support.microsoft.com/en-us/help/4024204/how-to-temporarily-block-installation-of-the-net-framework-4-7 Ironically it also seems 4.7 breaks Microsoft Exchange Server according to this article: https://redmondmag.com/articles/2017/06/13/avoid-net-framework-4-7.aspx
LegacyPulsar Posted June 20, 2017 Posted June 20, 2017 Yup, had exactly the same issue: rolled back to 4.62 and everything was fine. It's great how one update will fix one thing but break ten others...
quattrocomputers Posted June 27, 2017 Posted June 27, 2017 Same issue here with .net 4.7 reverted back to 4.62 and its working for the most part, But when some users are opening the software it doesn't load and some users it does load.
CommodoreS Posted June 27, 2017 Author Posted June 27, 2017 I also found a separate problem with Smart Notebook 17, which reverting back to 16.2 has resolved. Might be worth a try.
sparkeh Posted August 17, 2017 Posted August 17, 2017 Just stumbled across this thread, SMART have said that the following update fixes the issue: https://support.microsoft.com/en-in/help/4022716/windows-10-update-kb4022716 SMART KB: https://support.smarttech.com/en/software/smart-notebook/smart-notebook-17 Tested and yes it does seem to resolve the issues. 1
T_Lister Posted September 7, 2017 Posted September 7, 2017 We're experiencing the same error on SMART 16, but we're running .net 4.6.2? We cannot role back to anything below as we require this version for Impero to work.
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