Schools Broadband

[MatthewL]

Not very often you hear praise for a company but I had some arms length dealings with Schools Broadband this morning via a third party and I must say I am impressed at the response and time to sort out a minor issue. What would normally take months else where was done within a few hours.

 

Credit where credit is due.

[Edu-IT]

I can echo a similar story. Spoke to somebody there yesterday, had a call back a very short while later with a few more questions resulting in a BT engineer on site today and problem solved. Even had a courtesy follow up call to see how it all went. Can't fault that.

 

The bonus was that BT were helpful too...!

[MatthewL]

Working in IT we go under appreciated at times so if someone is helpful I will always thank said person/via manager as it maybe a small gesture but goes a long way and if its someone you deal with on a frequent basis that relationship only gets stronger and they are more willing to be friendly/helpful down the line.

[SchoolsBroadband]

Not very often you hear praise for a company but I had some arms length dealings with Schools Broadband this morning via a third party and I must say I am impressed at the response and time to sort out a minor issue. What would normally take months else where was done within a few hours.

 

Credit where credit is due.

 

Thanks very much @MatthewL . It's always lovely to hear positive feedback as on the whole good work doesn't get fed back, just the bad stuff.

 

Can you kindly let me know the engineers details and I'll go see our support manager and the engineer in question too and say thanks to them personally?

 

Cheers

 

Dave