Slow, unresponsive Word 2013

[pbad]

The head teachers PC becomes very slow when using word 2013. After about 10-20 minutes the computer becomes unresponsive when using word 2013. The typing lags behind and clicking anything in word becomes slow and unresponsive. The rest of the computer slows down to a crawl.

 

The software installed on this PC is the same as any other PC in the School.

 

There is no other PC in the school that has this problem.

 

I have done the following to try and resolve the problem, but the problem still exists:

 

• Reset profile – backup old profile and then create new profile
  
• Reimage PC
  

 

Can anyone help?

[Michael]

Out of curiosity, if you run the PC in Safe Mode with Networking, is the issue still there?

 

This would point to a hardware issue if it were the case - possibly memory as a guess. Imaging uses a comparatively small amount of RAM (500MB), whereas Windows itself can easily use 2-3GB+ for a typical user.

[pbad]

Out of curiosity, if you run the PC in Safe Mode with Networking, is the issue still there?

 

This would point to a hardware issue if it were the case - possibly memory as a guess. Imaging uses a comparatively small amount of RAM (500MB), whereas Windows itself can easily use 2-3GB+ for a typical user.

 

Sorry I forgot to mention that we had the same problem with a previous computer with different hardware. I swapped out that PC with a new PC.

[TwistedHelixis]

Do they have smart notebook software installed?

[pbad]

Do they have smart notebook software installed?

 

No smart notebook software has not been installed on the PC.

[pbad]

Update on this!

 

I checked the application logs in the event viewer and this event keeps appearing at least once a day. I don't know if it's related to the slow issues on Word 2013.

 

Log Name: Application

Source: Application Error

Date: 23/03/2017 16:17:13

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: HEADTEACHER

Description:

Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd

Faulting module name: osf.dll, version: 15.0.4569.1504, time stamp: 0x52c5e98c

Exception code: 0xc0000005

Fault offset: 0x00015c8b

Faulting process id: 0xbb0

Faulting application start time: 0x01d2a3e5d053eed9

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: C:\Program Files\Microsoft Office\Office15\osf.dll

Report Id: 2c584bb2-0fe4-11e7-928f-a434d9271fae

 

No other computer on the domain has this error appear in their application log in the event viewer.

 

I have applied hotfix KB2825683 that fixes the above problem and I am currently monitoring the application log to see if the problem has been fixed.

[fiza]

Have you checked this?

 

https://support.microsoft.com/en-gb/help/2981768/excel-2013-or-word-2013-crashes-on-close-after-using-the-insert-menu