Office 365 - Loss of menu applications

[steven_layton_sl]

Some of my students and staff have found that they have recently lost access to most of the applications via the menu button, and only Tasks, Calendars, People and Outlook are present. Its happening on Chromebooks and Windows PCs, and on any browser. This makes me wonder whether its a fault with Office 365, or a licencing issue. Looking in the Admin console, I can't see any differences between those affected, and those not.

 

 

Any ideas?

[Jaymate]

Have you checked if your subscription has expired in the 365 admin console - think you have to renew the free ones each year.

[steven_layton_sl]

Hi Jay - I'm not sure the ones we use Office 365 Education Plus for Faculty/students does expire.

 

 

[steven_layton_sl]

So, we're using RM Unify as a single sign-on. Not sure if that's related or not. But when I get an affected user to browse to Office.com, the menu works.

[apearce]

So, we're using RM Unify as a single sign-on. Not sure if that's related or not. But when I get an affected user to browse to Office.com, the menu works.

 

Hi Steven

What are the licenses that are acutally assigned to the user? What appear in the app launcher details on the different aspect of the license you have assigned. So if you have Exchange you will see those 4 but if you dont have SharePoint license you wont see SharePoint, OneDrive, Newsfeed(older and may not appear anyway) and the office apps

[CHM-ITServices]

I have the exact same issue and i currently have a service request open with Microsoft. We have lost all branding and apps in the launch menu. @Steven_Layton, if you access the admin portal directly, does your environment return? It does for me. Here is my user portal sign in..

 

And here is my admin sign in (which is correct)...

Edited March 1, 2017 by Jam_lane

[steven_layton_sl]

@Jam_lane is the issue impacting all, or just some of your accounts? It just seems to be some here. For instance, I'm fine, but my technician has the issue. How would he access the admin portal directly, if the tile is not present? Whats the URL?

 

Edit - ignore, having a dumb moment, I obviously know the URL, as I can click it.

Edited March 1, 2017 by steven_layton_sl

[zag]

Yep same issue here, just had an email from one of our office ladies about microsoft forms missing which she uses for all kinds of surveys.

 

The direct link seems to work fine.

[jslate1980]

We are also having this issue today. Logged it with Microsoft just waiting for a phone call.

 

Jon

[steven_layton_sl]

Good to know I'm not alone. Misery loves company, lol.

[CHM-ITServices]

It seems to be everyone here. Here is the admin link: https://portal.microsoftonline.com/admin/default.aspx

[CHM-ITServices]

It doesn't help that yesterday i was running powershell scripts to remove certain services from students! Came in this morning and all the apps were gone...been thinking it was me all morning! Edited March 1, 2017 by Jam_lane

[steven_layton_sl]

@Jam_lane - Yeah, hate those times when you make a change, and something external happens which makes you doubt yourself!

[win]

Just received a call from MS, they are aware of the issue and are working on it

 

(it is affecting us as well)

[sted]

if you put the office 365 admin app on your phone youre forever getting notifications saying sharepoint/skype is screwed up to the point you often wonder when it works fully useful to know though

[win]

As a workaround you can use this URL until the issue is resolved:

 

https://portal.office.com

Edited March 1, 2017 by win

[CHM-ITServices]

Just got off the phone with Microsoft, it is a global known issue and it directly relates to outlook. I'm now awaiting a call from the exchange team.

[steven_layton_sl]

The users who had the issue yesterday, still have it today. Is this the case with you guys? Do I need to contact MS for them to fix my tenancy, or are they fixing it globally?

[MouseAT]

MS are apparently fixing it globally. There's an entry in the Exchange Online status page in Office 365 admin. Estimated resolution time is by 7pm tonight.

[jslate1980]

Yep still having the same issue with the same users here as well.

[CHM-ITServices]

Half fixed here. My theme and landing page have returned but clicking on mail returns it to the messed up state.

[abaxter2]

Now listed in service health tab of the admin center - says fix is over 95% complete and that the preliminary root cause was a recent certificate update contained a configuration issue.

 

We are lucky here as only a couple of users are affected, fingers crossed all fixed by the end of today.

[MouseAT]

It seems it's my turn to be affected by this. It was fine this morning, but now I'm only getting the four icons. I guess everything must be load balanced behind the scenes, and whether or not you're affected is going to depend on whether you're directed to a server with the certificate problem or not.

[MouseAT]

It seems it's my turn to be affected by this. It was fine this morning, but now I'm only getting the four icons. I guess everything must be load balanced behind the scenes, and whether or not you're affected is going to depend on whether you're directed to a server with the certificate problem or not.

[adhutton]

Still got this problem.

 

Anyone's working correctly now?

 

Do I need to raise it with MS?

 

It's shown as being in Extended recovery on the MS Service Health screens.

 

Andrew