Upgrading to Apple School Manager

[woreilly]

I am currently looking into upgrading a school from VPP/DEP to Apple School Manager. I have logged in to https://school.apple.com/#upgrade. It then asks me to update the security questions before I can continue. This is where I am running into difficulty. I click on the update link that appears and nothing happens. Has anyone else ran into this issue before? How did you fix it?

 

FYI, I have tried using Chrome & Edge on my Windows 10 laptop. Internet Explorer is not supported. I have also tried Safari on MacOS.

[woreilly]

Been a development to this. Managed to re-set the security questions at appleid.apple.com. I was no longer being asked to update them in ASM. However, when attempting to login, I just get chucked back out to the login screen.

 

Could this be to do with not being properly signed up for DEP at deploy.apple.com?

[sarahstacey]

I had a similar problem and after a prolonged call to Apple support i was advised to clear the cache on my browser. Which actually worked. Hope that helps.

[woreilly]

Have attempted clearing cache in both Edge & Chrome and still nothing doing. Another colleague has also suggested not calling Apple as hardly anyone you get through to actually knows what Apple School Manager is

[bjohnny42]

I've just had a look at upgrading and have seen this. Whilst making the call to apple I was informed that we had an old vpp account. (Pre2014) and that I must create a new one, migrate the content, update to DEP and then i'd be able to move onto VPP....... I should be sent the details on what to do within an hour... We are an hour and half now and still nothing.... Oh dear....

[loxford120]

I also have a pre 2014 vpp account so when trying to upgrade Apple rejected. Will be a very long process to upgrade to School Manager and reading their literature takes you into circles.

[woreilly]

We are all sorted now. After the school were verified for DEP on deploy.apple.com and two-step verification was setup, the upgrade to ASM process went through straight away and now we're all good!

[Brimstone]

For anyone else having this issue, essentially you have to enrol in deploy.apple.com and set up 2 step Verification before you can upgrade to ASM, these support documents explain this in more detail..

 

https://support.apple.com/en-gb/HT206590