My220x Posted February 22, 2008 Posted February 22, 2008 Hey, I can access invisionfree.com and bored.com fine using AOL but when I try going to them using Firefox or IE7 it says that it is taking to long for them to load. I did a tracert on bored.com and get this: Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Daniel>tracert bored.com Tracing route to bored.com [209.85.41.91] over a maximum of 30 hops: 1 41 ms 99 ms 99 ms speedtouch.lan [192.168.1.254] 2 28 ms 27 ms 29 ms host-92-0-32-1.as43234.net [92.0.32.1] 3 28 ms 29 ms 27 ms 92.31.251.32 4 28 ms 29 ms 28 ms xe-9-3-0-scr001.loh.as13285.net [78.144.2.5] 5 29 ms 28 ms 30 ms xe-10-0-0-scr001.sov.as13285.net [78.144.0.231] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * 28 ms * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237] 14 * * * Request timed out. 15 28 ms * * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237] 16 * * * Request timed out. 17 * 28 ms 30 ms xe-10-1-0-scr001.sov.as13285.net [78.144.0.237] 18 * * * Request timed out. 19 * 147 ms * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237] 20 * * * Request timed out. 21 139 ms * * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237] 22 * * * Request timed out. 23 * 30 ms 29 ms xe-10-1-0-scr001.sov.as13285.net [78.144.0.237] 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Documents and Settings\Daniel> can anyone help me fix it?
kris_galleon Posted February 23, 2008 Posted February 23, 2008 I hate it when you think someones replied but they're just having the same problem but that's the case here. Maybe we can get to the bottom of it together? Can I ask who you're host is? Mine is siteground. I can't access their site either but can access other sites on the web (not youtube however where I get the same response). I also tried getting to your site via firefox and ie but couldn't (could on aol- so it's the exact same problem with the same "timed out" response on the same server). Like you it started yesterday too. Have you tried viewing your site on a different computer? I can get to my site via a friends computer. I didn't ping my website there when I had the chance as I thought a server was down somewhere (it may well be). When I ping from my connection and traceroute I have exactly the same results. Looking at other forums they're suggesting changing the MTU. This site: http://help.expedient.com/broadband/mtu_ping_test.shtml has an MTU test that my connection failed on. Maybe give it a whirl?
FN-GM Posted February 23, 2008 Posted February 23, 2008 (edited) Im am also having this, my brother wants to get on the invisionfree.com. I am with AOL as well. What part of the country are you 2 from? Edited February 23, 2008 by FN-Greatermanchester
kris_galleon Posted February 23, 2008 Posted February 23, 2008 (edited) You're in Rochdale - so am I! It looks like a server is down but I'd welcome other opinions... No luck with the mtu test I mentioned above. Edited February 23, 2008 by kris_galleon
kris_galleon Posted February 23, 2008 Posted February 23, 2008 Near Phoenix Park Industrial estate. I just tried "tune-up utilities" to optimise my web browser, and aol's own computer check up. No solution there; still can't access my site, or siteground (my web host), or even youtube using firefox, ie7, safari but can with aol. And could yesterday on firefox when at my friends house in Stacksteads (north of Rochdale).
FN-GM Posted February 23, 2008 Posted February 23, 2008 Oh i think i know where that is. Your friend who can get on, does he live in the same area as you
FN-GM Posted February 23, 2008 Posted February 23, 2008 Tell me about it, no one else will provide me. Not even BT. Zen will but they are a little expensive, but now i am earning i am thinking about using them instead. I don't use any of the cappy AOL software though. Just the line.
TornUp Posted February 23, 2008 Posted February 23, 2008 hmmm. could this be some sort of DNS problem? maybe AOL has a DNS specifyed in there software(hard coded if u may..) and IE isn't getting the same DNS settings? seems a bit of a weird problem.... why does AOL even bundle there service with software? its just another bloody browser web designers need to cater for. and a crap browser at that!!!
FN-GM Posted February 24, 2008 Posted February 24, 2008 I blame Talk Talk, they bought out AOL a few weeks back. They moved me over to Talk Talk this week.
My220x Posted February 24, 2008 Author Posted February 24, 2008 Below is my talk with an AOL rep, seems it is an AOL problem then. 08:44:20 System Welcome (myscreename) ... 08:44:20 System Connecting to server. Please wait... 08:44:20 System Connected to eunadprod02-lux 08:44:20 System Initial Question/Comment: I can access some sites fine using AOL but when I try going to them using Firefox or IE7 it says cant connect 08:44:20 System Thank you for calling into AOL Broadband Live Help for technical support 08:44:20 System Bharti Negii has joined this session! 08:44:20 System Connected with Bharti Negii 08:44:20 System Welcome to AOL Live Help. How might I be of service to you? 08:44:44 You I can access some sites fine using AOL but when I try going to them using Firefox or IE7 it says cant connect 08:44:51 Bharti Negii Hi :-) A very warm welcome to you 08:45:01 Bharti Negii My,name is Bharti.May I know your First Name so that I can address you with that name? 08:45:10 You Daniel 08:46:11 Bharti Negii Hi,Daniel .If I am correct you are facing issue in accessing some of the web site ? 08:46:24 You yes 08:46:33 You I am not the only one 08:46:36 You http://www.edugeek.net/forums/showthread.php?t=16011 08:46:41 Bharti Negii I apologise for the inconvenience and I'll do all I can to help you today. 08:46:41 Bharti Negii How long have you been experiencing this issue? 08:47:10 You couple of days ago 08:47:51 Bharti Negii Can you please tell me the exact error message that you get? 08:49:34 You Well, I can access the sites invisionfree.com and bored.com fine in AOL but when I try and access them in Firefox or Internet Explorer it says "can't find the server at www.invisionfree.com" but I know that the server of invisionfree.com is up and running as I can access it via AOL 08:51:31 Bharti Negii Thank you for sharing all the information with me 08:52:01 Bharti Negii Kindly accept my sincere apologies for the inconvenience. Please note, that at the present moment, we are experiencing a temporary fault with our service and that is why you are unable to access . 08:52:11 Bharti Negii However, we have a dedicated team of expert technicians are working to resolve this and we are sure that this problem will be rectified soon. Please accept our sincere apologies for the inconvenience caused. Rest assured our valued member's like you should soon be able to experience all their favourite features on AOL. Our sincere apologies again. 08:52:11 Bharti Negii We have escalated this and it's being investigated.
Michael Posted February 24, 2008 Posted February 24, 2008 As already stated, this is without a doubt a DNS problem.
Ryan Posted February 24, 2008 Posted February 24, 2008 http://uk.youtube.com/watch?v=EU31bnek7DY Replace v6.0 with current version as applicable.
kris_galleon Posted February 24, 2008 Posted February 24, 2008 This is part of the transcript of the session I just had with aol livehelp: "17:49:42Steven65:I've forwarded your details on to our in-house team, they will be able to fix this from our end, not too sure how much longer this will go on for, really do apologise for this inconvenience. 17:50:02Steven65:They say to give it less than 24 hours now, but, they said that yesterday too I'm afraid" Looks like aol are aware of the problem but not sure what their "fix" will be and whether it'll be "system wide" or just those who bother to contact them...
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