office 365 issues

[sydborn]

Hi All,

 

I have an issue with office 365 email account.

 

The head teacher left and I was told to make her email as an alias to the deputy head.

 

I was able to do it for all the alias under the head teacher email but when i added her email to the deputy head emails and save, it comes up with an error not allowing me to save.

 

Please what should i do??

[rich_tech]

Ideally I think it would be easier to allow them access to the mailbox and share that properly with the user rather than adding them as an Alias, seeing as the old head is no longer on the scene ?

 

I would imagine it will kick off because the user is already on the system if your trying to reallocate their address and their active as well.

[PeterW]

I may have wrong that read but it sounds like you have added the old head's email address as an alias to the new head's mailbox and it is failing when you try and add the old head's address as an alias to the deputy head's mailbox, is this correct?

 

If so the reason it does not work is because you cannot add the same email address as an alias to two different mailboxes, you could either create a distribution group with the old head's email address with the new head and deputy head as members or convert the old head's mailbox to a shared mailbox and give the new head and deputy head permissions to it.

[McChikenhanger]

Give the new head access rights to the old head's email address. Then the new head can open it as another shared mailbox. Also you can set a forwarding rule so that all emails received by the old heads account are forwarded to the new head teacher's account.

[ozydave]

If you use dirsync you need to set it the new heads AD attributes. Proxy address if I remember

[ozydave]

Or maybe create a mail flow rule

[sparkeh]

Probably easiest just to turn the old head's mailbox into a shared mailbox and allow the deputy access.

[sydborn]

Thanks @sparkeh .

 

How do you go about doing that?

Probably easiest just to turn the old head's mailbox into a shared mailbox and allow the deputy access.

[Edu-IT]

Thanks @sparkeh .

 

How do you go about doing that?

 

Within the account properties you can grant full access to other users.

[sparkeh]

Thanks @sparkeh .

How do you go about doing that?

1. Login into 365 and go to the 'Admin' bit
   
2. Go to the Exchange Admin bit
   
3. Under recipients click the 'mailboxes' link
   
4. Search and find the right mailbox
   
5. On the right hand side of the screen, under 'Convert to Shared Mailbox' click 'convert'
   
6. Click 'yes' to the warning
   
7. Close the Exchange Admin and go back to the normal 365 Admin console
   
8. Under 'Groups' click 'Shared Mailboxes'
   
9. Select the shared mailbox you want to edit and click 'Members'
   
10. Add the members who you want to be able to access the mailbox
    
11. Save
    

 

Here's a link about accessing the shared mailbox: https://support.office.com/en-us/article/Open-and-use-a-shared-mailbox-in-Outlook-on-the-web-for-business-bc127866-42be-4de7-92ae-1ef2f787fd5c?ui=en-US&rs=en-US&ad=US#__toc374009396