Windows 10 default pdf reader & photo viewer crash our print spooler

[TwistedHelixis]

Hi, when some teachers (not all) print using the built in Windows 10 pdf viewer or photo viewer it causes our print spooler to crash, unfortunately this does not happen all the time but just enough to be a pain.

 

If I change the default programs to Adobe for PDF files & the older windows photo viewing system similar to the one in Windows 7, from the default windows 10 viewers everything seems to print fine.

 

I was just wondering if anyone else had come across this issue? and if it is possible to push out the default programs used from our Windows 2012r2 server?

 

BTW our printers are Sharp MFD

 

Thanks

[Daniel9291]

Hi, Just come across this thread as I am currently having the same problem at our school. We have Konica Minolta printers and been experiencing the print spooler crashing quite alot recently with Windows Server 2012 and Windows 10. After alot of trying to find the issue, I believe it is Edge causing the issue printing PDF files. I have updated Drivers etc but still having no effect.

 

Did you manage to fix this issue? And if so what did you do?

 

Im trying to figure out how to change the default programs via group policy so I can change PDF to open in Adobe Acrobat DC. Any help would be appreciated!

 

Thanks

[TwistedHelixis]

Yes I did fix the issue more or less by exporting XML file with defaults and deploying with gp. I'll post back tomorrow my steps if you want.

[TwistedHelixis]

I did find out the issue is with Konica and sharp mainly.

[Daniel9291]

That would be great if you could. It would be a great help.

 

Thanks alot!

[ricki]

Have a look at https://www.loginvsi.com/blog/login-vsi/518-fixing-default-file-type-associations-in-windows-10

[TwistedHelixis]

Following the link above you need to

 

On a Windows 10 machine

Set the defaults for adobe and image viewer

 

Open an elevated power shell and export a working defaults file from a configured machineDism /Online /Export-DefaultAppAssociations:c:\new\DefAppAssoc.xml

 

This gives you an xml file in c:\new with lots of defaults but you only need the adobe and image lines.

 

Mine ended up like this

On server

Copy the xml file to a folder on the server. In GPO setting located at:Computer configuration\Administrative templates\Windows Components\File Explorer\Set a default associations configuration file

 

Attach the xml file using GPO and apply to your computers (Might want to setup a test user / computer)

Edited November 17, 2016 by TwistedHelixis

[Daniel9291]

This has worked great! Thank you very much for that hopefully this will fix the problem for good

[TwistedHelixis]

It took a few days for the gp to spread around all the computers.

[ricki]

You might want to set browser to be or chrome instead of edge

[TwistedHelixis]

You might want to set browser to be or chrome instead of edge

 

Good point.

[dry]

Sorry for the bump but has anybody done any more digging into why Edge isn't handling PDF printing properly?

 

I've kept an eye on technet but the responses seem to be along the lines of 'send feedback to Microsoft and see if anything changes in the future, otherwise use a different browser'

 

We don't use Edge here but it must be a bit frustrating to work around the issue for some folk who do use Edge (if they even exist!)

 

Thanks

[mavhc]

Can't we hit the printer manufacturers until they provide code that works? In the face or pockets, either works.

[MatthewL]

Microsoft have caused all sorts of print issues recently and its by them changing things, no point hitting manufacturers Microsoft need to sort their products out.

[mavhc]

If their drivers were bug free and written to Microsoft's spec, it's doubtful they'd crash.

 

Microsoft did sort their product out, and invented the v4/type 4 printer driver, and a compatibility driver for v3. Question is whether the printer manufacturer wrote one, and whether you have 3rd party software that doesn't work with it.

[Lide98]

I happened to come across this problem on my Windows too. So I tried to change the default PDF viewer in Windows 10.

[Lide98]

It will be a nice trick to avoid the crash problem by disabling the default PDF reader. By the way, anyone of you who needs to change the default PDF reader in Windows 10 may don't know how to do it. Actually, it is very easy via Settings, Context Menu and Control Panel.

[gaz350b]

I suspect it's down to edge printing insanely large spool files. 30 page PDF on edge created a spool file over 1.5gb. This was causing our papercut queue to not display the select account pop up for papercut, as it would take 10 minutes+ to process the print job.

[sted]

I suspect it's down to edge printing insanely large spool files. 30 page PDF on edge created a spool file over 1.5gb. This was causing our papercut queue to not display the select account pop up for papercut, as it would take 10 minutes+ to process the print job.

 

ive found its fine IF the printer/copier dosent have codes it only seems to give me grief if theres a release code on the printer