Apple TVs will not update or activate

[Danp]

Got two like it at the moment, anyone else had a problem recently?

[Shadow_Walker]

Got two like it at the moment, anyone else had a problem recently?

 

Have you checked the time and date are set automatically. I had this problem with one where it had randomly changed it so could not update.

[Danp]

Have you checked the time and date are set automatically. I had this problem with one where it had randomly changed it so could not update.

 

Yup, auto is set wrong and when I manually set the time zone it still does not work.

[snagrat]

I assume you others that do work and isn't a firewall thing?

[Shadow_Walker]

Yup, auto is set wrong and when I manually set the time zone it still does not work.

 

I had two of these. Ring apple they replaced mine straight away for me.

[Danp]

I assume you others that do work and isn't a firewall thing?

 

Correct

 

I had two of these. Ring apple they replaced mine straight away for me.

 

Looking that way. Strange it's 2. I have another couple more to try.

[Shadow_Walker]

Correct

 

 

 

Looking that way. Strange it's 2. I have another couple more to try.

 

I was setting up 4 new ones and two just would not set the time. Apple support had a look and just said ring the apple store with my ticket reference number and swapped them no fuss.

[Danp]

I was setting up 4 new ones and two just would not set the time. Apple support had a look and just said ring the apple store with my ticket reference number and swapped them no fuss.

 

I'll have a play with https://itunes.apple.com/us/app/apple-configurator-2/id1037126344?mt=12

[Shadow_Walker]

I'll have a play with https://itunes.apple.com/us/app/apple-configurator-2/id1037126344?mt=12

 

May have changed in ac2 but in ac1 it would crash out when setting it up through it or would not pick up on the apple tv being plugged in even though i had set one up 2 minutes before all fine.

[Danp]

Sussed it, found a few random posts online that suggested hotspotting a phone and using that to activate and set the date and time. It worked. Now they are working as they should.

[Jehanzeb]

Sussed it, found a few random posts online that suggested hotspotting a phone and using that to activate and set the date and time. It worked. Now they are working as they should.

 

Would you decode this for a simple understanding please - I was excited to read your reply but understood nothing

 

Kindest regards

 

J.

[Garacesh]

Would you decode this for a simple understanding please - I was excited to read your reply but understood nothing

 

Kindest regards

 

J.

 

The AppleTV's were connected to a mobile phone acting as a Wi-Fi hotspot instead of the school's internal Wi-Fi. This allowed them to use the phone's 3G/4G (etc) connection and activate.

 

For future reference, the entire 17.0.0.0/8 block is Apple's, so if you whitelist all of those addresses you might find they update properly.