DPM Console crash

[Vicky]

Hi Guys,

 

just wondered if anyone has come across this before. Im running DPM 2012r2, everything is set up and working, ie protection groups are set up and succesfully backing up my servers, no critical errors.

The next step is to set up the notifications and this is where im having issues.

 

So i go to options, i enter my SMTP details and enter an email address to send the test email too. Click send test email and get the following error

 

Connection to the DPM service has been lost.

 

Review the application event log for information about a possible service shutdown. Verify that the following services are not disabled:

DPM

DPM Replication Agent

SQLAgent$mssqlserver

MSSQL$mssqlserver

Virtual Disk Service

Volume Shadow Copy

 

ID: 917

 

I have checked the services and they are all running. Ive looked in event viewer and found the following logs

 

Faulting application name: msdpm.exe, version: 4.2.1205.0, time stamp: 0x5226e110

Faulting module name: ntdll.dll, version: 6.3.9600.18202, time stamp: 0x569e7d02

Exception code: 0xc0000374

Fault offset: 0x00000000000f1b70

Faulting process id: 0x1438

Faulting application start time: 0x01d1900b7927e154

Faulting application path: C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\bin\msdpm.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: e82980d2-fbfe-11e5-941d-0024e8712b85

Faulting package full name:

Faulting package-relative application ID:

 

and also this one

 

The description for Event ID 0 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

Service started successfully.

 

the message resource is present but the message is not found in the string/message table

 

To me, these messages are just telling me what i already know, that the application is crashing. I tried running the DPMSync command as this was suggested in another forum but this hasnt worked. Its only crashing when trying to set up notifications, everything else appears to be working fine

 

Any help would be greatly appreciated

 

-Vicky

 

IT Tech at Sir Christopher Hatton Academy

[snagrat]

You say it crashes when setting up notifications, but isn't it when just settings up the email setting themselves?

 

If so try doing it without sending the test email?

 

If that still doesn't work it is possible to set the email setiings via the SQL tools rather than through DPM console

[Vicky]

thanks for your reply

 

 

tried not sending a test email, it shows this error

 

dpm is unable to update the report server config to configure email settings (ID3040) all SMTP server settings are correct and complete in reporting services configuration manager

 

about 30 seconds later it throws up the other error and the whole console crashes

 

ill see if i can find instructions on configuring via SQL tools

[speckled]

Have you applied the latest roll up, I had an issue just start happening after 2 years, after days of playing around with fixes I applied the latest rollup ant it started working again, worth a shot.

[free780]

Just start the SQL reporting configuration in the start memu. Configure the settings. Make sure you run as admin.