[ms office - 2013] Network user cannot save to their home folder in Word 2013

[kcalderw]

Having a rather odd issue with one of our staff members. She has lost the ability to save to her documents folder which is located on our fileserver. This is ONLY occurring in Word. If I type up a document in Notepad and save to her network folder, it works. If I type in Word and save to the desktop, it works fine. This has happened seemingly out of the blue.

 

 

Edit: She may also have a virus.

[network41]

Can't help with the Word problem but I hope she feels better soon these virus's can last for weeks

[Kitkatninja]

Has the affected user tried this on another machine?

Has another user tried to duplicate the issue on this machine (different logon)?

 

How long has this been happening? Have you tried a system restore? It may be an update, it may have been a virus, etc...

 

Have you checked event viewer just after you/the user attempted the save?

[daneil16]

Are you receiving an error when she saves?