Pyroman Posted February 17, 2016 Posted February 17, 2016 (edited) I've just had this from a couple of different users and it's the same on my machine. When trying to open documents from a network share Word 2010 is taking forever to open them. Office File Validation isn't installed (as far as I can see) Any thoughts? It's disrupting a huge meeting :/ Edit: Windows 7 Clients, Server 2008R2 Edited February 17, 2016 by Pyroman
sister_annex Posted February 17, 2016 Posted February 17, 2016 We saw this ages ago where a user had connections to printers and other network shares that no longer existed (or there were network problems etc) 1
Pyroman Posted February 17, 2016 Author Posted February 17, 2016 Okay, update time. It only appears to be certain docx files that are slow to open. This is also happening when I've copied the file locally to my desktop.
Miscbrah Posted February 17, 2016 Posted February 17, 2016 Yeah plus one for the weird or absent network shares.
Pyroman Posted February 17, 2016 Author Posted February 17, 2016 Just to test, I've removed ALL printers on my test machine and only have the network shared I'm trying to open from and still have the issue :/ Luckily it's not all documents as I've said above but unfortunately it's affecting the ones these particular users want to open!
Sagima Posted February 17, 2016 Posted February 17, 2016 I've seen something similar happen if the user doesn't have a default printer set - I didn't go as far as to check if it affected only certain types of word file though
psydii Posted February 17, 2016 Posted February 17, 2016 Use procmon to see what it does when opening a good file vs what happens wen you open a suspect file.
cuester Posted February 17, 2016 Posted February 17, 2016 I've seen this when it was hanging on loading the pdf architect plugin. Removed that and it was zooming
Pyroman Posted February 18, 2016 Author Posted February 18, 2016 (edited) Right, I'm getting somewhere! It's to do with docx templates, we use one for our letterhead and it appears any document with it as the base for the document takes forever to open. I'm still not entirely sure why though. If I just try and open the docx template directly it takes a long time to open as well :/ edit: If you open the document in Protected View it opens instantly but if you click enable editing it then takes an age to open to edit properly Edited February 18, 2016 by Pyroman
dhicks Posted February 18, 2016 Posted February 18, 2016 When trying to open documents from a network share Word 2010 is taking forever to open them. I've seen a situation before where documents were created from a template, then when that template was no longer available the document took ages to open while Word tried to open the template and waited for 2 minutes or so for the template to open. If the template itself is still there then maybe checking file permissions would be helpful (i.e. you can see the template, but can the users in question), and I also found that, once opened, re-saving the document with "Save as..." got rid of the hard-coded reference to the template, so the document opened just fine after that.
Pyroman Posted February 18, 2016 Author Posted February 18, 2016 I've seen a situation before where documents were created from a template, then when that template was no longer available the document took ages to open while Word tried to open the template and waited for 2 minutes or so for the template to open. If the template itself is still there then maybe checking file permissions would be helpful (i.e. you can see the template, but can the users in question), and I also found that, once opened, re-saving the document with "Save as..." got rid of the hard-coded reference to the template, so the document opened just fine after that. That sounds exactly the issue we're having, I've timed it and it waits 2 minutes before it decides to open. I'll try the save as.. route but there's a shedload of documents it's doing it on!
psydii Posted February 18, 2016 Posted February 18, 2016 If you use procmon you can confirm this hypothesis, and learn which specific file it is looking for. 1
Pyroman Posted February 18, 2016 Author Posted February 18, 2016 If you use procmon you can confirm this hypothesis, and learn which specific file it is looking for. I've used procmon and I'm trying to decipher what it's spitting out. It does look like word is trying to access our proxy (even with just trying to open the Template which has no external images linked and used to open fine on my PC). I also tried copying the file locally and it takes ages but if I disable the network connection it loads instantly. So I vaguely know what's going on but not really what to do about it, the document opens fine if the network is disconnected but obviously that's not really helpful! =D
psydii Posted February 18, 2016 Posted February 18, 2016 Have a play with Fiddler which should enable you to see what URL word is trying to access. Fiddler free web debugging proxy
dhicks Posted February 18, 2016 Posted February 18, 2016 I'll try the save as.. route but there's a shedload of documents it's doing it on! Any luck? If doing "Save As..." works and if you can't figure out which file it's looking for as suggested above, your next best bet is to automate the saving-as process for as many files as you need to - I would suggest an Auto-It script for this, left running overnight to work its way through a folder's worth of files.
dapaulio Posted February 18, 2016 Posted February 18, 2016 (edited) Check when opening the file in the footer of the application does it say something like opening such a such a resource from \\server\share. Press esc to continue. This is likely due to a server that has been decommissioned. In my experience just save as doesn't work but copying the contents into a new document and save as does. Once saved delete the old file Edited February 18, 2016 by dapaulio
Pyroman Posted February 19, 2016 Author Posted February 19, 2016 Any luck? If doing "Save As..." works and if you can't figure out which file it's looking for as suggested above, your next best bet is to automate the saving-as process for as many files as you need to - I would suggest an Auto-It script for this, left running overnight to work its way through a folder's worth of files. Unfortunately not no :/ i'm going to try @psydii 's suggestion of fiddler and try and see what's trying to open. There's a hyperlink in the header but even after removing that it doesn't work.
Pyroman Posted February 19, 2016 Author Posted February 19, 2016 Have a play with Fiddler which should enable you to see what URL word is trying to access. Fiddler free web debugging proxy I LOVE YOU! There's a hyperlink attached to a bl%%dy footer image. If you try the URL it just asks for a username and password for 127.0.0.1 so apparently it's been there forever and the site has just gone down and is preventing us from opening the document. The problem is now this; the template is our letterhead and has been used on countless documents. How do I go about removing the hyperlink or changing the logo for one without a hyperlink from an unknown amount of word documents?
Pyroman Posted February 19, 2016 Author Posted February 19, 2016 I've used a program that replaces templates and it doesn't seem to do what I'm after so it now looks like i'm after replacing this image in every document, any scripts or programs kicking about to do this in multiple folders
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