[wanted] Dell E5520 left hinge

[DavR]

I've had this situation before and the engineer arrived with just the hinges and not a back cover.

 

Also as far as I know the 5530 covers are still available but not the 5520s.

 

What warranty do you have on the laptop? RTB or NBD?

 

Yeah, that happened to me for this device. They guy came week before last with just the hinges but no cover. Dell assure me they've found a back cover now though, we shall see when the guy turns up tomorrow.

 

We're on NBD.

[mullet_man]

Keep us updated as like I say I've got lots of these laptops with potential hinge issues, and I'd very much doubt Dell will replace them all considering the amount of new ones I've already had.

[DavR]

Well, the engineer came a day later than expected, but I've just had hinges and back cover replaced on the E5520.

 

Still no news on parts (or the promised swap out) for the E5530 though.

[mullet_man]

That's interesting. Pretty sure I'll be logging an 5520 with a dodgy hinge soon enough so I'll report back here.

[PrimaryNetMan]

Well can't complain, first of the replacement machines is on the way...

 

[TABLE=width: 500]

[TR]

[TD][/TD]

[TD]OLD[/TD]

[TD]NEW[/TD]

[/TR]

[TR]

[TD]MODEL[/TD]

[TD]E5530[/TD]

[TD]E5570[/TD]

[/TR]

[TR]

[TD]CPU

[/TD]

[TD]i3[/TD]

[TD]i7[/TD]

[/TR]

[TR]

[TD]MEMORY[/TD]

[TD]4GB[/TD]

[TD]16GB[/TD]

[/TR]

[TR]

[TD]HDD[/TD]

[TD]320GB[/TD]

[TD]512GB SSD[/TD]

[/TR]

[TR]

[TD]VIDEO[/TD]

[TD]INTEL[/TD]

[TD]2GB AMD Radeon[/TD]

[/TR]

[/TABLE]

[DavR]

Wow, pretty decent swap out!

 

Although, I'm hoping they'll just send me an E5550 like they did before. I really can't be bothered with creating another build, and our laptop trolleys are becoming a right mixed bag!

 

That's if System Replacement dept ever respond. Had the swap out agreed over a week ago and heard nothing more since.

 

@PrimaryNetMan, how long did yours take?

[PrimaryNetMan]

Wow, pretty decent swap out!

 

Although, I'm hoping they'll just send me an E5550 like they did before. I really can't be bothered with creating another build, and our laptop trolleys are becoming a right mixed bag!

 

That's if System Replacement dept ever respond. Had the swap out agreed over a week ago and heard nothing more since.

 

@PrimaryNetMan, how long did yours take?

 

Been 7 days since the original call was logged, just waiting now for delivery, they state 10-15 working days once it has been ordered.

[DavR]

Wow, doing better than me. Over two weeks since I logged mine

[mullet_man]

I need to log 3 laptops with failed hinges, wonder what I'll get. I'll keep you posted. Will try log them later this week.

[mullet_man]

I still haven't logged my 3 5520 laptops but this has now increased to 5 with broken hinges. I have logged a 5530 which I have had a call of the engineers to say that they are waiting on parts.

[mukz]

Good luck mullet! It took me nearly 2 months for them to come out, by that point i brought one off eBay and changed it over. And told dell to send me the screen, hinge and case to which they obliged after the Business Manager who knows someone in the Dell UK support team threatened to no longer order any dell gear. Thought it wouldn't work but it did.

[jmak]

I've got a 5530 with a broken hinge. I think given the condition of the machine a warranty swap would be optimistic so I'm looking at spare parts. Is it worth buying a cheap pattern part for about £3 or one that's supposedly a Dell original stripped out of a new machine (about £13)?

[mukz]

I would buy the dell one, if it don't work or is rubbish refund it

[mullet_man]

Good luck mullet! It took me nearly 2 months for them to come out, by that point i brought one off eBay and changed it over. And told dell to send me the screen, hinge and case to which they obliged after the Business Manager who knows someone in the Dell UK support team threatened to no longer order any dell gear. Thought it wouldn't work but it did.

 

Am not holding my breath this time, they have swapped a lot of laptops and it was something they would never continue to do due to the amount I have with issues.

 

I can't see how they've totally ran out of back covers / hinges I bet their is a warehouse somewhere in the world with thousands in haha.

[DavR]

I've got a 5530 with a broken hinge. I think given the condition of the machine a warranty swap would be optimistic so I'm looking at spare parts. Is it worth buying a cheap pattern part for about £3 or one that's supposedly a Dell original stripped out of a new machine (about £13)?

@jmak, is it just the hinge you need? More often than not, when the hinge goes, it also rips out part of the plastic insert in the lid assembly.

 

If it were just the hinge, I would have happily just bought a bucket of those, it's the back lids that are the problem.

[DavR]

I'm still waiting on my promised swap out for a E5530.... logged with System Exchange Dept over three weeks ago now, no reply to chasing emails, not even a status update.

 

If it's not resolved in the next few days I'll have to get my account manager involved

[jmak]

@jmak, is it just the hinge you need? More often than not, when the hinge goes, it also rips out part of the plastic insert in the lid assembly.

 

If it were just the hinge, I would have happily just bought a bucket of those, it's the back lids that are the problem.

I'll have a closer look. Thanks for the hint

[DavR]

Well, after a few angry phone calls I eventually talked to System Exchange last week, who when we got the ball rolling, had a replacement out within 48hrs!

 

Just received a Latitude E5570 in replacement for my E5530, similar spec. I wonder if they'll chase after getting the faulty one back? They didn't last time, parts were about £60 on ebay when I last looked *innocent whistle*

 

Proving a bitch to build with SCCM though, just like the E5550 we got last time. So many odd additional drivers, and graphics driver misbehaving.... but that's a whole other thread!

[mullet_man]

I've just had a hinge and back cover replaced on a E5530.

 

Dave you need to download the driver pack from Dell and import them into SCCM. I import them into MDT for deployment here and never had any issues.

 

http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-command-deploy-driver-packs-for-enterprise-client-os-deployment

 

Let's see how I go on with logging 7 E5520s with hinge issues going to log them next week.

[DavR]

I've just had a hinge and back cover replaced on a E5530.

 

Dave you need to download the driver pack from Dell and import them into SCCM. I import them into MDT for deployment here and never had any issues.

 

Dell Command | Deploy - Driver Packs for Enterprise Client OS Deployment - Enterprise Client - Wiki - Client and Mobile Solutions - Dell Community

 

Let's see how I go on with logging 7 E5520s with hinge issues going to log them next week.

 

Oh really? I suppose they must have restocked by now. Much as it's nice to have new for old, tbh I would have been just as happy with repair, it's much less admin.

 

I'm not a fan of the driver packs tbh, I'd rather not fill my SCCM database with unnecessary drivers, or nasty drivers like the Dell Touchpad controller, it's sluggish enough as it is. So yeah, I bring it on myself I suppose!

 

Best of luck with the E5520s... They will probably argue the toss about them as unlike the E5530s it's not a recognised fault on these. Have some pics of the damage from the cleanest one possible, so they can't claim user accidental damage!

[PrimaryNetMan]

Well after some delivery delays I now have 3 replacement E5570s. They haven't even mentioned anything regarding the collection of the old ones...

[mullet_man]

Well after some delivery delays I now have 3 replacement E5570s. They haven't even mentioned anything regarding the collection of the old ones...

 

You normally get an email from someone in the Outreach team who will organise collection of the old ones, every time it's been a good few weeks after I've received the new ones.

 

I always package the old ones in the boxes the new ones came in.

 

I've had a to log a few recently as our laptop audit has discovered some broken hinges, so lets see how I get on too.

[DavR]

Hello all!

 

Sorry for reviving an old thread, but I've just encountered another broken hinge on an E5530. In this instance, the laptop has been kicked about a bit (discovered the hinge replacing a broken LCD screen) and the lid is actually ok, so I'm just replacing the hinges myself rather than going through the warranty charade.

 

Thought you guys might like to know original E5530 hinges are now on Amazon for £11.95 - https://www.amazon.co.uk/dp/B01IPB8H5A/. Don't buy them all though!

 

Latitude E5520 hinges are on there too for less than a tenner, although dunno if they're originals or generic - https://www.amazon.co.uk/dp/B00XJDIBM4.

[mullet_man]

Thanks for this Dave, I've got another few under my desk which I need to log with Dell and see if they will fix or replace them.