ICT_GUY Posted January 15, 2008 Posted January 15, 2008 So, I thought I would give MLS a quick ring to see if they will send out an install disk. "No problem, just renew your support contract and we will send it straight out." "ok How much?" "£120 sir." Now that’s just enough to make my blood boil, there’s no way they will help us out for the product we have paid for without paying for another year of support we have never used before. My backup plan at the moment is to get a HD and ghost the image of the old HD to it to at least buy some time. Though probably the mobo wont support more than a 8gig HD Meh = unhappy. /end rant Any other ideas?
ICT_GUY Posted January 15, 2008 Author Posted January 15, 2008 .......fire is the cleanser Yes I can see where you are going with this. Did I mention that I have an explosives licence? (true fact).
Oops_my_bad Posted January 15, 2008 Posted January 15, 2008 Is this microlibrarian? If so what is the product.. we have a support contract if you want I can try and find out some info if you wish..
ICT_GUY Posted January 15, 2008 Author Posted January 15, 2008 Is this microlibrarian? If so what is the product.. we have a support contract if you want I can try and find out some info if you wish.. I think it may be, I shall let you know in the AM,
john Posted January 15, 2008 Posted January 15, 2008 Yup Junior Librarian is the Junior version of Eclipse published by MLS
SimpleSi Posted January 15, 2008 Posted January 15, 2008 I got away for years without having support from these blood suckers until some numpty increased the number of digits in the ISBN numbering system So new books have to be put in manually as no money available for aforementioned persons regards Simon
russdev Posted January 15, 2008 Posted January 15, 2008 Interesting we have always got on with guys and girls from mls and never had any major issues and if had they have sorted it. The MD is great guy and will bend over backwards to help. Also on that note do be aware that mls do visit the forum every so often so will see this thread On that note if run into major problems with mls that can't sort out do pm and will ask MD to look into it for us. Russ
m1ddy Posted January 15, 2008 Posted January 15, 2008 you don't want to know the problem I have had with Eclipse.NET. Still doesn't work right.
ICT_GUY Posted January 16, 2008 Author Posted January 16, 2008 (edited) I wouldnt mind, but all I want to do is move the working old version to a newer computer. I guess I am just used to companies giving you back up media at cost. Edited January 16, 2008 by ICT_GUY
SimpleSi Posted January 16, 2008 Posted January 16, 2008 Any normal company would give you back up media at cost. They will They just won't post it to you without the support contract:( They just assumed that schools would automatically pay the "support" charge each year and they need the money from you now in order to support their stupid "business model" All they've achieved, in practice, is a they've left a very sour taste in everyone's mouth. (Or a schools' pockets a bit emptier!) regards Simon
laserblazer Posted September 21, 2009 Posted September 21, 2009 Our English dept is quite happy to pay the £120, so who am I to argue. Our Librarian is often on the phone to them, normally with things that I could sort out but they are happy to help and their support desk is pretty good in comparison with some I could name.
Edu-IT Posted September 21, 2009 Posted September 21, 2009 They just take an age to answer at this time of year!
laserblazer Posted September 21, 2009 Posted September 21, 2009 That's because a lot of people can't be bothered to read a simple instruction sheet on how to update users.
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