Mouse buttons switched? (Left has become right etc.)

[Bradcooper]

We have experienced 3 computers with mouses that are switching the mouse buttons around (left click is now right click). All rooms with this problem have Promethean boards?

 

Any solutions?

 

Thanks.

[NB9457]

Is not just children changing the settings is it?

[Bradcooper]

No children can access the mouse settings, also this problem does not occur in any rooms with smart boards only Promethean boards. Edited October 5, 2015 by Bradcooper

[NB9457]

No children can't access the mouse settings, also this problem does not occur in any rooms with smart boards only Promethean boards.

 

Sounds like a strange one. Any recent updates on the Promethean software?

[Bradcooper]

Thanks we will test and check for updates and see what happens.

[GavinB]

Can the staff access the mouse settings? Are they leaving the computers unattended and unlocked?

[Bradcooper]

No staff can access settings either

[ancameron]

Were you able to find a solution to this problem? We are experiencing the same issues as well. We have tried everything we can think of and the buttons keep switching. Thank you!

[Bradcooper]

Were you able to find a solution to this problem? We are experiencing the same issues as well. We have tried everything we can think of and the buttons keep switching. Thank you!

 

 

Hello,

 

Yes we found a solution to this, We re-installed the latest activ driver, and then restarted the machines and it seemed to fix the issue,

 

Hope this helps you solve your issue,

 

Brad.

[deKay]

We're having the same issue, only with serial boards, since moving to Windows 10. Tried both the latest driver and the last supported version of the serial driver, and it still happens. Sometimes immediately, sometimes after a number of days.

[tonyd]

Hi!

Just thought I'd report that this issue seems to still exist, Win10 1903 with all the updates + the last of the Promethean serial drivers is giving random mouse button swaps for us too. My quick fix for this is the following little bit of AutoIt script, that is running on login and staying resident in the system tray, checking once a second for a mouse button change to left handed, and switching back if it happens:

 

While 1
  Global $CheckSwap = RegRead("HKEY_CURRENT_USER\Control Panel\Mouse", "SwapMouseButtons")
  if $CheckSwap = 1 Then
  DllCall("user32.dll", "int", "SwapMouseButton", "int", 0)
  EndIf
  Sleep(1000)
WEnd

 

Hopefully no ones else needs this, but if you do then enjoy Note that as a lefty I always use a mouse right handed so don't see a problem forcing this setting on others

Tony

Edited October 31, 2019 by tonyd

[jhothersall]

We have had this problem on Dell Latitude 5500, a BIOS Update fixed it...

[originofsymmetry]

I've seen this before where stations had more than one version of Activ Driver installed at once.

[jhothersall]

Since updating the BIOS still issues .... running only one version of ActivDriver 5.18.12.0 with Windows 10 (1809) Education all 64-Bit.

 

Any ideas?

[peterfarrell]

Try updating the IWB firmware, for older boards see link

 

https://support.prometheanworld.com/article/1177