sims error cr20r3

[sammcleod99]

A member of staff is having error cr20r3 when updating school academic year via the wizard.. not sure why - any suggestions?!

 

Sam

[Meldrew]

Could do with more detail, but sounds like .NET framework to me. I'd try reinstalling .NET and/or try the .NET repair tool.

 

HTH,

 

Meldrew.

[sammcleod99]

@Meldrew

 

This is the error that they are receiving

 

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: Pulsar.exe

Problem Signature 02: 7.164.21.0

Problem Signature 03: 55816c37

Problem Signature 04: System.Data

Problem Signature 05: 4.0.30319.34209

Problem Signature 06: 53489aad

Problem Signature 07: 229c

Problem Signature 08: 5e

Problem Signature 09: System.Data.SqlClient.Sql

OS Version: 6.1.7601.2.1.0.400.8

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Edited August 24, 2015 by sammcleod99

[astevens84]

I'm having this issue now...

 

Did you ever find a solution? I've tried updating / repair .net, reinstalling SIMS client, but still no luck.

[SimonCygnetIT]

Does the same routine work in SIMS work on another machine? If so then it is the workstation that is the problem and given it says about the SQL Client I would maybe check ODBC to ensure it works. Also have you run SIMSInfrastructuresetup.exe and ticked both the SIMS and FMS? If not then run that through first to see if that sorts it.

[JTP]

A work around may be to make the changes through the school diary, if possible. I've encountered issues at several schools in the past where I was unable to edit the academic year. This was the method I used to get round it....

[astevens84]

Thanks for the replies. I've tried your suggestions, but still no joy. I've since found that a virus has corrupted some of my SIMS setup files, so I'm guessing this could be the issue, as one of them was the Pulsar application. I'm going to try replacing the setup files and see if that does the trick...

[SpaceInvader83]

We are having this issue when creating the new academic year, the issue can be replicated on our sims DB offsite by our support company so it's been sent over to Capita for a fix.

[astevens84]

Did you find a resolution? I found out the issue I was having was a simple fix - not to have a gap between one academic year and the next... My dates were simply not matching up.

[SpaceInvader83]

The fix for ours was to set the log file to unlimited growth while we did the new academic year.