SimonCygnetIT Posted July 6, 2015 Posted July 6, 2015 Hi all Is anyone else having problems accessing SIMS My Account? Been unable to get on to it all morning as it's giving an error. Thanks Simon
mikeyw Posted July 6, 2015 Posted July 6, 2015 (edited) Yea i have been unable to get on it all morning. Spoke to the help-desk and they informed me it was down. Edited July 6, 2015 by mikeyw
Ghostgame Posted July 6, 2015 Posted July 6, 2015 Yep. Rang their helpdesk. Was told they are aware and are working on the issue. Also said it should be up soon and keep refreshing the page (That was 2 hours ago though)
SimonCygnetIT Posted July 6, 2015 Author Posted July 6, 2015 Sorry Phil, still not working here I'm afraid.
SimonCygnetIT Posted July 6, 2015 Author Posted July 6, 2015 I'm getting a DNS error (which is not local to us as all other internet sites work fine) DNS_PROBE_FINISHED_NXDOMAIN
localzuk Posted July 6, 2015 Posted July 6, 2015 Yup, definitely not working still - ERR_TUNNEL_CONNECTION_FAILED
bennz Posted July 6, 2015 Posted July 6, 2015 Got this email at 10:16 from Capita Support, nothing since then. , issue diagnosed to be problem with Denial of Service (DoS) solution from 3rd Party supplier. In order to resume full connectivity we have temporarily bypassed the solution. This was implemented at 10:10am as part of a DNS change. Investigations on-going.
PhilNeal Posted July 6, 2015 Posted July 6, 2015 I'm told that the fix is being rolled out in batches. The fault occurred because the company we employ to stop attacks somehow dropped us off their list of suppliers (yes we had paid up!)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now