Windows update - Error code 80080005 ??? (5 years, never had windows update?)

[Zezima]

Hi,

 

I have been given a teachers laptop to set up some software for her so she can work from home. However, I was having errors show up when I was installing MS Office 2010. So, My first thought was to take a look a windows update, and it says that it has NEVER had any updates installed. Even if i go onto update history, it opnly shows 1 updtae, and that was me installing latest definitions for MS security essentials.

 

Most places online seem to suggest that its most likely a conflict which is happening.

 

Ive removed some malware using malwarebytes anti-malware and a few crappy looking programs. (mainly those from 2010/2011 as i assuming its gonna somethnig thats always been on the laptop because its never updated) but the issue is continuing...

 

Ive tried doing updates from somewhere not-in-school so its not behind a proxy, but no luck

 

Any ideas for what I should try?

Edited May 14, 2015 by Zezima

[Edu-IT]

Could you try download the Service Packs manually, installing those, then trying update again?

[Zezima]

windows 7 Home Premium - Already on SP1 (aparrently SP2 doesn't exist for this)..

 

 

although went through the steps below and now have code 80072EFD being given to me.

 

Typed "net stop cryptsvc" into CMD prompt, - then "CD windows\system32"- then "ren catroot2 catroot3"

 

EDIT: Disabled firewall and still receive 80072EFD

Edited May 14, 2015 by Zezima

[GuyJD]

sounds like the update service has got corrupted at some point, you could try running the Microsoft windows update fix it and see if that helps https://support.microsoft.com/en-gb/gp/windows-update-issues/en-gb

 

Also try ADWCleaner as it seems to get rid of more malware that malware bytes does these days.

[Zezima]

I think those steps just disabled my proxy... i went into internet options, re-enabled proxy and now im back to error code 80080005.

 

Windows diagnostic fix didn't work, ill post SCreenshots shortly... im just trying ADWcleaner, see if it helps at all.

Edited May 14, 2015 by Zezima

[Zezima]

ADWCleaner cleared off some more Malware, but im just stuck with error code 80080005.

 

Im now attempting to try the "system update readiness tool for windows 7 (KB947821) to see if it works.

These are screenshots from the WinUpdate Diagnostic fix tool. It looks to me like the problem is with services/programs that winUpdate depends on? rather than Windows Update itself?

 

View image: IMG 0154[1]

[GuyJD]

That error code can be a Winsock problem,

Open an Elevated Command Prompt window, and run the following command

 

NETSH WINSOCK RESET

 

Make sure to reboot the machine after.

[Zezima]

That error code can be a Winsock problem,

Open an Elevated Command Prompt window, and run the following command

 

NETSH WINSOCK RESET

 

Make sure to reboot the machine after.

 

Nope, winsock reset (and laptop reset) not made any difference...

 

I installed KB947821 successfully but still no difference...

 

One thing I've discovered is that, if I go to Change settings (On windows update) and set it to not install any updates, press ok, then go back into settings and set to install all updates automatically, press ok, it gives me the error code 80072EFD. But if i then check for updates, it goes back to error code 80080005. I need to repeat that settings procudure to get error 80072EFD to appear.

 

Im absolutely stumped... I really want to re-format this and just re-do it all.. but Its got 5 years worth of crap on there...

 

Theres gotta be something I can do with this!!

[GuyJD]

lol the backup, format and re-install was going to be my next suggestion. extremely unhelpful I know but these issues can take longer to solve than the whole rigmarole of wiping and starting again.

 

The problem with windows update errors are that they are so vague and when googling you rarely find a definitive solution.

[dry]

Connected to school WiFi via proxy? I've found that setting a proxy in ie isn't enough for Windows updates.

 

Open an elevated command prompt (right-click, run as administrator) and type the following:

 

netsh winhttp set proxy yourproxyname.yourdomain.whatever:8080

 

(obviously change the above to whatever your proxy address is and port number) and hit enter. Now try and check for updates.

 

You'll need to reset it once your done so the teacher can connect to t'interwebs at home, in an elevated command prompt enter:

 

netsh winhttp reset proxy

 

and hit enter. Done.

[Zezima]

lol the backup, format and re-install was going to be my next suggestion. extremely unhelpful I know but these issues can take longer to solve than the whole rigmarole of wiping and starting again.

 

The problem with windows update errors are that they are so vague and when googling you rarely find a definitive solution.

 

Yah, i think im coming to the end of my troubleshooting and soon will just suggest a re-format, maybe over half terms. But first, I am now going to look at this from a different angle.

 

The main goal right now is to get MS office 2010 (from CD) onto the laptop. I'm attempting to install it again now and see what errors show up. When I first tried (last week sometime) it was windows update not being up to date which caused the installation to not work.

 

When this instlalation pops up an error ill post it on here..

 

EDIT:

Im hoping, if I can figure out from errors which windows updates I need installed for MS office 2010, i can do them manually from the windows update catalogue thing thats online..

 

Connected to school WiFi via proxy? I've found that setting a proxy in ie isn't enough for Windows updates.

 

Open an elevated command prompt (right-click, run as administrator) and type the following:

 

netsh winhttp set proxy yourproxyname.yourdomain.whatever:8080

 

(obviously change the above to whatever your proxy address is and port number) and hit enter. Now try and check for updates.

 

You'll need to reset it once your done so the teacher can connect to t'interwebs at home, in an elevated command prompt enter:

 

netsh winhttp reset proxy

 

and hit enter. Done.

 

Don't think its proxy related. Never had issues with windows update before, even wit standalones and I've tried to do this update through 3G on my phone (exact same errors). I tried setting proxy through terminal though and still not getting any further

Edited May 14, 2015 by Zezima

[Zezima]

And here she is:

 

View image: IMG 0161[1]

 

If i can resolve this error and install MS office, i can give it back to her :S

 

System Update readiness tool didn't help

 

I'm attempting now to update .net framework

Edited May 14, 2015 by Zezima

[cullingsh]

When I have windows update problems and can't get them to go through, I try stopping the windows update service, then deleting the contents of C:\Windows\SoftwareDistribution. Restarting the windows update service re-creates the bits and pieces and then I can usually get them to go through....this is after checking the date/year and time are correct of course (which I usually forget!).

[Zezima]

When I have windows update problems and can't get them to go through, I try stopping the windows update service, then deleting the contents of C:\Windows\SoftwareDistribution. Restarting the windows update service re-creates the bits and pieces and then I can usually get them to go through....this is after checking the date/year and time are correct of course (which I usually forget!).

 

Latest .net framework not seemed to help in any way

 

I tried removing contents of softwaredistribution but hasn't helped

 

something interesting though. The C Drive has got lots of folders with odd names and odd permissions. Could this possibly be a registry or path problem? Maybe windows isnt sure where to store stuff so its dumping it in C drive? (total guess lol). It's strange becasue some folders I can access, and others I cant. This all looks related though because one of the files "NDP40-KB2446708.msp" and that indicates its a windows update of some sort. Anyone experienced this befoer?

 

Postimage.org / gallery - IMG 0163[1], IMG 0164[1], IMG 0165[1], IMG 0166[1]

 

EDIT: im installing KB2446708 and KB2533523 becuase they appeared in some of these wierd folders. Both .net framework updates so, possibly linked in with what i read somewhere about it being a .net framework problem

 

2nd EDIT: KBxxxxx does not apply, or is blocked by another condition on your computer - My gawd ... WTF is doing this?

Edited May 14, 2015 by Zezima

[GuyJD]

Sounds like the Laptop has some very serious issue to me

[Zezima]

Sounds like the Laptop has some very serious issue to me

 

2nd day with this laptop and I Dont want to keep hold of it through the weekend :S - ive taken it back to her

 

Thanks for help from everyone though - REally wish I coulda figured this one out, gonna really bug me lol

Edited May 14, 2015 by Zezima

[difinity]

If it's not been updating and you've cleaned malware off it, for securities sake and peace of mind i would just re-image.