Smoothwall blocking use of Code Academy - Error Code 407

[IamMooney217]

I am currently working in a high school, where the students use Code Academy. When they are using code academy, the section where users enter the code does not load. I have looked through the live logs on Smoothwall, and it seems it is an error due to the Facebook add in on the page and authentication. The error code is 407. Does anybody know how we can get round this without unblocking Facebook? Thanks in advance.

[kennysarmy]

I am currently working in a high school, where the students use Code Academy. When they are using code academy, the section where users enter the code does not load. I have looked through the live logs on Smoothwall, and it seems it is an error due to the Facebook add in on the page and authentication. The error code is 407. Does anybody know how we can get round this without unblocking Facebook? Thanks in advance.

 

If I run the policy tester here it says we've allowed the category "Education & Reference" ....

[OB1]

407 is Proxy authentication required. It's just the Smoothwall prompting the client to prove it's credentials, nothing to worry about.

Some of codeacademy's content comes from amazon's aws service, which is categorized as Content Delivery. If you have this blocked it may cause some problems.

Re: Facebook, unless your users are signing in with it, you shouldn't need to go anywhere near it.

PM me a screenshot of the log lines that are concerning you.

[badders]

We're currently having issues with codecademy.com, is there a list of required websites to allow in smoothwall?

[Scrambles]

Hi All,

Just ran across this today.

We have HTTPS inspection on here, and bypassing HTTPS for ccterminalcloud.com and codeacademy.com seems to be working okay for us.

Granted I've only tried it in the SQL course but it might be worth giving a go if people are still struggling.

[Benjaminbl12]

Hi all,

 

Just spoken to Smoothwall about this and if you put the following in HTTPS Inspection Bypass/Core Allowed Content, it should work!

 

newrelic.com

beacon-3.newrelic.com

loggly.com

ajax.googleapi.com

api.mixpanel.net

chartbeat.net

chartbeat.com

codecademy.com

external-production.codecademy.com

cdn-production.codecademy.com

workshop.cc-propeller.com

cc-propeller.cloud

herokuapp.com

fonts.gstatic.com

cdn.mxpnl.com

js-agent.newrelic.com

codecademy.cloud

[fiza]

Apologies for resurrecting an old thread but I have done what was suggested in the previous post but we still get "Lost connection to Codecademy".

If I put my IP in Exceptions then I get access no problems so it is definitely Smoothwall blocking it somewhere but nothing comes up in the Realtime filter logs.

[PeterH]

I think you might need to whitelist cc-propeller.com rather than cc-propeller.cloud, or maybe even both. We had this issue last week and we just added the following to Custom Allowed Content:

 

cc-propeller.com

codeacademy.com

 

Check that the Custom Allowed Content category, or whatever yours is called, is whitelisted in web filter policies and included in a Do Not Inspect policy in HTTPS Inspection

[fiza]

I think you might need to whitelist cc-propeller.com rather than cc-propeller.cloud, or maybe even both. We had this issue last week and we just added the following to Custom Allowed Content:

 

cc-propeller.com

codeacademy.com

 

Check that the Custom Allowed Content category, or whatever yours is called, is whitelisted in web filter policies and included in a Do Not Inspect policy in HTTPS Inspection

That worked. Thank you!!!

[Benjaminbl12]

Wooo! This works! What has taken Smoothwall three weeks as taken you 30 seconds as this too had stopped for us all of a sudden...

[Spookyville]

Just started using this and have added all the exceptions above but still getting connection lost to code academy errors. All entered into our whitelisted URLS group which is included in the Do Not Inspect policy, any more ideas?

 

edit - found another link with some further URL's not on list above, seems to be working now touch wood! https://help.codecademy.com/hc/en-us/articles/220441848-Connection-Lost-in-Codecademy-s-Learning-Environment

Edited April 16, 2021 by Spookyville

[DGardiner]

Just started using this and have added all the exceptions above but still getting connection lost to code academy errors. All entered into our whitelisted URLS group which is included in the Do Not Inspect policy, any more ideas?

 

edit - found another link with some further URL's not on list above, seems to be working now touch wood! https://help.codecademy.com/hc/en-us/articles/220441848-Connection-Lost-in-Codecademy-s-Learning-Environment

 

Press f12 o nthe affected browser, check the console for errors - usually pretty obvious whats not working.

 

 

And id be careful a few of thew urls above in the thread are effectively opening up a hosting companys clients... its not aws level but i still wouldnt do it

[ibpalle]

The 407 error is proxy authentication required. Most likely you are using NTLM or Kerberos for proxy auth and one or more of the elements using the proxy when you are going to code academy is not capable of providing proxy authentication. Bypassing authentication for the target domains is an option but I would suggest you look at changing the auth methods used - Smoothwall has a new iDex system which solves most of those issues and would be a good feature to implement in general as a lot of apps use HTTPS these days but rarely support any form of proxy authentication. Contact your account manager and have them setup a rework to look at implementing iDex - it's not difficult to design and implement so won't take more than 2-3 hours to configure and test.