[sims] SIMS Application errors

[SiP]

Anyone else come across this error in SIMS when trying to configure the home page?

 

We've recently moved SIMS to a new 2012 R2 server and redeployed the clients with SOLUS 3 (ughh!) and now we're getting that when teachers want to add graphs and things to their home page. The "Value" variable seems to be different from machine to machine (or user to user, haven't confirmed which). We're using Windows 7 pro 64-bit clients. And I've tested it on an 8.1 pro machine with same error. Contacted our SIMS support but not holding my breath that I'll hear anything.

 

Thanks!

Edited April 28, 2015 by SiP

[ITGURU]

The first response from capita will be 'have you reinstalled the SIMS client '

[RLR]

We had an error like this on one of our SIMS clients and re-installing SIMs fixed the issue.

[SiP]

Thanks for replying. Tried that. As much of a pain in the backside it was to re-install it with Solus. And as it is happening on every machine I can't see how it could just be one bad install.

[ITGURU]

I'm still using SOLUS 2 with only a few test PC's on SOLUS 3 as I don't like the way it deploys new updates. Users cannot login if it hasn't detected the update quick enough if a PC is switched off.

Much prefer the user to launch sims as normal let it run the update, then login.

[SiP]

We did't get much choice in which version of Solus we have. County installed it as part of the SIMS move, prior to this we did every install manually, I don't know which is more painful! Just tried ".old"ing the SIMS install and reinstalling manually from the setups and got the exact same error. Tried it as an Administrator and a normal user.

[andyheth]

I too get a similar error - it gives Value 67 instead of 55???!!!

 

I logged it with Capita yesterday - await their reply.

Edited April 29, 2015 by andyheth

[TC-1927]

We discovered this was happening to us last week. I logged it with our Local Authority who provide our SIMS support, who deployed Patch 20676 (PRB10301).

 

This has cleared the issue, but it has also blanked everyone's home pages. Which was nice of them.

[andyheth]

Yes Capita have released a Patch and they do state that this will clear any Home page configurations for all users