Strange DVD Drive behavior

[eyetea]

Hi all,

 

We've got one PC here that has an odd problem!

 

If you insert a DVD into the drive, it appears in explorer as "DVD-ROM" but doesn't list any more information about the disk (size/disc name etc). If you try to open the disc it says the drive is empty please insert a disc...

 

I've uninstalled and reinstalled the drivers, still the same issue. I then tried a USB DVD drive and it has exactly the same symptoms. I know this drive works fine as I tested it on my PC in the office with no issues.

 

Strange thing is if I go into VLC and open disc from here, it is able to play the DVD...

 

Any ideas?

 

Kind regards,

 

J

[3s-gtech]

GPO restricting read access to removable media/disc drives would be my first thought. This could be set on a particular OU, users or computers.

[eyetea]

Will look in to this - it's in an OU with several other machines. Have tried several different accounts including local and still brings up the same issue. Other PCs are in use so have to wait!

[mac_shinobi]

Would be an idea to make a full backup of this registry key before following the guide(s) but I would say to Remove the upper and lower filters and reboot windows , something along the lines of this :

 

The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

 

Also If you have any other applications ( multiple ) that use the optical drive for burning discs etc then maybe remove all of these programs before hand ie imgburn / deep burner / nero / cd burner xp etc and then follow the guide on removing the upper and lower filters and reboot and try again

 

Found this MS KB as well :

 

http://support.microsoft.com/kb/314060

Edited March 12, 2015 by mac_shinobi

[Passat1983ICTech]

why don't you drop it off the network and put it back on the network