Internet Explorer 11 - Scrolling down to Websites, Can't type in text boxes

[CommodoreS]

I have now seen this issue twice on 32 Bit Windows 7 PCs with IE11.

 

When opening IE11 the top half of the screen is blank and you have to scroll down to view Google. When clicking in the search box anything you type does not appear. Also seems to affect other websites too.

 

I have tried doing a rest inside IE and it does not fix the problem.

 

Apart from a rebuild, does anyone have any ideas how to fix this please?

[cdgill241183]

Try updating smart ink or removing

[CommodoreS]

Thank you that has fixed it (removing Smart Ink 11.1 as its a MSI network install with updating disabled).

[zenworm]

Hi, did anyone make any progress on this?

 

I work for an educational brain break company (GoNoodle) and we've had a bunch of teachers report issues with the page being scrolled down, not being able to type in inputs, etc.

 

We are now able to reproduce the problem using a Windows 8 laptop and a Smart board, running SmartInk. We've actually narrowed down the problem to the fact that SmartInk inserts an additional body tag as well as a hidden form input that acts as an interceptor between what you type and Internet Explorer. Unfortunately the implementation of that input is entirely broken.

 

I've reached out to Smart but so far have only gotten automated responses that aren't helpful.

 

I know one "solution" is to uninstall or at least disable SmartInk, but I'm not trying to solve this problem for just us, I'm trying to figure out a solution for 100s of our users, spread out across several continents. Definitely a bummer!

[CommodoreS]

I believe my problem may have been resolved updating to 11.4 which is the last version you can update to, before needing to buy licences for the newer versions after that. Are the affected users using 11.4 or earlier versions?

 

I also heard that DB Primary had a problem with E-Mails and Smart Ink at one point, but managed to resolve it, so it may be worth contacting them to see how they resolved it.

 

A temporary solution might be to suggest using a different web browser as Chrome did not seem to be affected.

[zenworm]

Yeah that's what I feared. Unfortunately we're not in a position to communicate with all of the users of our app that they may need to update or uninstall that software. In fact, some teachers aren't even able to sign up when they're using SmartInk, and we're likely only hearing from a small portion of the users who are having trouble.

 

This is especially troubling because there's a higher likelihood that users of our app specifically will have SmartInk running.

 

Bit of a catch-22. We're in the process of trying to reach out to Smart and also looking at any hacky solutions we can come up with to combat the issue (such as detecting when SmartInk injects stuff into the page and removing it).