jimmckenna Posted September 22, 2014 Posted September 22, 2014 Hi, I am aware that this issue has been voiced several times before, but require some help. My location is in "perilous" financial state of play. Basically severe deficit budget. It looks like cuts will happen accross all departments. My aim is to keep my technicians in a job!! Like other departments we are being benchmarked against other schools in the near vicinity to compare staffing levels. However, I am advised that it's simply based on the number of Pupils (no other form of benchmarking) at one school against the number of pupils at my location. I am of course trying to defend both my own role and that of my technicians. At this stage all I am looking for is a quick "snapshot" of information requested below. My answers are also listed and if you could offer me in a similar manner that would be easy to compare. If not applicable just answer N/A . Of course, if any colleagues have been in this situation before and had to defend their IT Support staffing levels your advice would be most helpful too. Here we go: Location: Staffordshire Number of Pupils on Roll: 1300+ Do you offer Support to Schools in Pyramid: Yes we support 10 other schools (3 middle)+(7 First) with regular scheduled visits and ad-hoc requests (SLA in place) What Support to you buy in?: We use LEA for MIS (SIMS) but no other support Scale of Network: 1500 users, 550+ PC's, 27 Servers (various functions), Managed WiFi network with 400+ BYOD devices, IP Telephone, CCTV No of IT Support Staff: 1 x Network Manager, 1 x Snr Technician, 1 x Technician, 1xVLE Technician Appreciate any response or comment. As I say at this stage just a quick snapshot of your location with similar information to above and I can then gauge my responses to the Senior Team. Many Thanks!!
FN-GM Posted September 22, 2014 Posted September 22, 2014 Location: Rochdale Number of Pupils on Roll: 1200 Do you offer Support to Schools in Pyramid: None What Support to you buy in?: SIMS Only Scale of Network: 1500 users, 900+ PC's, 27 Servers (various functions), Managed WiFi network with BYOD devices, IP Telephone, CCTV No of IT Support Staff: 1 x Network Manager, 2 x full time technicians 1 x part time 1
Linfit Posted September 22, 2014 Posted September 22, 2014 Location: Rochdale Number of Pupils on Roll: 1000 Do you offer support to schools in pyramid: Not currently What support do you buy in?: SIMS only Scale of Network: 1150 users, 750 end user devices, 30+servers, physical and virtual, Managed Wifi, IP telephony, CCTV, Building Management, Remote Access VDI's, everything with a plug... No of IT Support Staff: 1 IT Manager (only part time hands on IT and mainly SIMS and realted stuff) 1 Network Manager, 1 Full time tech, 1 part time (50%) tech. 1
hardtailstar Posted September 22, 2014 Posted September 22, 2014 Location: Kent Number of Pupils on Roll: School 1 has 360, School two has 270, school three has 150 Do you offer Support to Schools in Pyramid: No but I do work in three schools What Support to you buy in?: All three schools has LEA for Sims, One has curriculum support too and the other two don't. One school has a tech from local secondary once a month Scale of Network: School 1 has 435+ devices, School two has about 200 devices, School three has about 100 devices No of IT Support Staff: Just me employed by all three schools 1
Miscbrah Posted September 22, 2014 Posted September 22, 2014 Location: South Coast Number of Pupils on Roll: 1200 Do you offer Support to Schools in Pyramid: Yes, 4x primaries. What Support to you buy in?: SIMS only. Scale of Network: 1500 ish pupils, 150 ish staff. 700 ish PCs, 20 odd servers and infrastructure to run it all. No of IT Support Staff: 1 x NM, 3 x full time technicians 1 x "primaries technician."
themightymrp Posted September 22, 2014 Posted September 22, 2014 Location: Leeds Number of Pupils on Roll: 1100 Do you offer Support to Schools in Pyramid: Nope What Support to you buy in?: CMIS Only - and then only rarely Scale of Network: 1250 users, 800+ PC's and laptops, 14 Servers (mixed physical and virtual), Managed WiFi network (Unifi) with BYOD devices, 40+ printers, CCTV, Frog VLE, anything audio/visual wise No of IT Support Staff: 1 x Network Manager, 1 x full time technician (me) 1
rob998 Posted September 22, 2014 Posted September 22, 2014 Location: North East Number of Pupils on Roll: 400 (small school but primaries make up for it) Do you offer Support to Schools in Pyramid: Yes, 5x primaries with weekly visits to each What Support to you buy in?: SIMS only. Scale of Network: 500 users, 400+ devices, 13 Servers (various functions), Managed WiFi network with BYOD devices, IP Telephone, CCTV, Cashless Catering No of IT Support Staff: 1 x NM, 1 x IT Apprentice 1
Hokalus Posted September 22, 2014 Posted September 22, 2014 Location: Yorkshire Number of Pupils on Roll: ~850 Do you offer Support to Schools in Pyramid: Yes, 4x primaries supported on a when needed basis What Support to you buy in?: SIMS, Telephone Scale of Network: ~980 users, ~500 computers & laptops, 12 servers, WiFi, things with a plug No of IT Support Staff: 1 x NM, 1.5x Technicians (we share one with Technical Theatre) 1
localzuk Posted September 22, 2014 Posted September 22, 2014 Location: Somerset Number of Pupils on Roll: 550 Do you offer Support to Schools in Pyramid: No What Support to you buy in?: LEA for SIMS Scale of Network: 650 users, 300+ PC's, 5 physical/24 virtual servers, Managed WiFi network, IP Telephone, 50 tablets, 10+ printers, 34 projectors/IWBs, VLE, Cashless catering system, ID card production, multiple digital displays, stage lighting/sound etc... No of IT Support Staff: 1 x Network Manager, 1 x Technician 1
hallb15 Posted September 22, 2014 Posted September 22, 2014 Location: Leeds Number of Pupils on Roll: 726 Do you offer Support to Schools in Pyramid: Nope What Support to you buy in?: SIMS only Scale of Network: 800 users, 200 PC's and laptops, 4 Servers, Managed WiFi network (Netgear) with BYOD devices, 4 MFD printers, anything audio/visual wise No of IT Support Staff: 1 x ICT Manager 1
DrPerceptron Posted September 22, 2014 Posted September 22, 2014 Location: Devon Pupils: 1650 Do you offer Support to Schools in Pyramid: Yes What Support to you buy in?: LEA for SIMS Scale of (main) Network: 2100 users, 700+ devices, 13 copiers, 34 Servers (mixed), "WiFi" - Non BYOD, VoIP, Projector in all teaching rooms, VLE, Public Web for students, On-Premise Exchange 2010 No of IT Support Staff: 1 x Network Manager, 2 x Technician, 1 x Apprentice, 1 x Primary School Tech (only supports the primaries) 1
TheCrust Posted September 22, 2014 Posted September 22, 2014 (edited) Location: Derbyshire Number of Pupils on Roll: 1300+ Do you offer Support to Schools in Pyramid: Yes we support our local partner primaries and several SEN schools. We also provide a managed network service to the school next door (to SLA) What Support to you buy in?: We use LEA for MIS (SIMS) and have an ESC UK agreement for get-us-out-the-poo support with Microsoft (rarely needed, but a god-send when we do) Scale of Network: 2000 users inc external students and school next door but excluding parental accounts for SLG, 1200+ PC's (1100 or so ours split 60/40 desktops and laptops), 20+ Servers (various functions inc. VMWare and Exchange cluster on-site, self-hosted SLG), Managed print solution, Cisco WiFi network for laptops and BYOD devices, IP Telephone, CCTV. No of IT Support Staff: 1 x Network Manager, 1 x Snr Technician, 1 x Technician, 1x Feeder School Technician Edited September 22, 2014 by TheCrust 1
jimmckenna Posted September 23, 2014 Author Posted September 23, 2014 (edited) Hi, Thanks for all your replies!! Much appreciated, based on info received it should offer me some help in that I am not too much out of "sync" with schools that have replied. Still looking for a few more particularly any other schools in my location Staffordshire. If you do not want to offer information displayed here please send me a PM. Once again, many thanks for the replies so far!! Edited September 23, 2014 by jimmckenna
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