jimmckenna

Hi, thanks for the replies!! We do have an email address and also have several help sheets for parents. What is happening now is the pressure is growing to telephone parents and offer verbal support. Particularly, with parents who are not tech-savvy. Having now made a couple of calls you can be on the phone for 20 mins + easily, going round in circles. Is there any schools offering telephone support. My view on this is that we are not a call centre. Interested if other support teams in schools are seeing this development. Cheers

General question this one!! Are you finding that you are being asked to support parents/guardians accessing cloud based systems? I am talking about parental access to VLE's or MIS type systems. Login issues, General Help Requests etc etc. Not school devices, personal devices. I have resisted this so far as it would add a potential support population of 3000+ for me to support, in addition to everything else. Granted that many parents are Tech "savvy" these days, many are not !! Just asking for other experiences. Do you support parents? Where do you draw the line? Are management asking you to support? Have you had more staff (doubt it!!) Any feedback much appreciated!!

Anybody else getting issue with SIMS stating the SIMS Document Server is not available. I have this at three of our schools in the MAT and aware of other schools in Lecestershire? Awaiting advice from our SIMS support just asking if any advice when this occurs?

Many thanks for all the replies much appreciated. Time to absorb this information and then plan next moves!! Cheers

Many many thanks for the replies. The one down side is loss of internet in school, all phones would also be down, hosted or cloud hosted. Any comments about reliability? experience so far of using such a service. I can see there would be cost savings if no new internal PBX required. So is it a balance between costs of new internal infrastructure v possible loss of service. As it happens no internet at school at the moment, problems with Talk Talk infrastructure, I believe

Hi, thanks for the quick reply!! Just to confirm, I would not need to change the ageing PBX in school as all voice would use my FTTP broadband connection?

Hi, this is a new area for me? Bear with!! How have you setup your systems? Seems to be multiple options? Hosted v Cloud Hosted? Current phone system Analogue with old PBX in place? Do I need to really procure a completely new PBX before I even consider what type of VOIP I should look at? Current broadband have FTTP and the potential to obtain 1gbps on 1 gig bearer. Location is a High school with approximately 40 handsets required. I also have one other school (smaller first school), different site, that has a leased line option of 100/1000 only 6 handsets required. Could I use the broadband connection only and reduce costs by eliminating the costs of a PBX, and other associated hardware? Any suggestions advice much appreciated!! Cheers

Many thanks for the info will have a look at that and update!! Have a safe week-end!!

Hi, any Nova T specialists advise where the start time can be changed please. We use TASC Insight for student and parent portal. This synchs with SIMS.net and presents parents and students with a display of the weekly timetable. At the moment this is displaying a time of 08:50 it should be 08:40 Any pointers how I can fix this would be great. I have a relatively new timetabler and they are unsure how to fix> TIA

Hi, What systems are you using to enable contactless (QR code etc on smartphone) signing in signing out for staff or sixth form students. Any suggestion welcome!! TIA

The growth of Teams continues at my location and now looking to to deal with this request. Looking at integration of the outlook calendar into the user calendar within Teams. I use Locker (formerly ruler) to pull through students timetables into their web outlook in 365. Now being asked can they integrate this calendar into Teams where student remote live sessions are displayed. Appreciate any advice on this one!! TIA

Hi thanks for the reply. Not using Intune at this time for devices. Using AD for local PC's on domain. Looking to deploy via GPO and configure Teaching staff would prefer this to using the web browser version. Thanks again!!

Hi, quick question. Has anybody installed the desktop Version of Teams on their network? Interested if you have, how you achieved this and issues encountered? TIA

Hi, can anybody offer me directions how you deal with students accounts after leaving. Thinking not only from deleting from AD but also the following: User Profiles Documents stored on File servers Office 365 accounts etc etc Many Thanks

Hi, I'm afraid I have to admit I live in the "real world" and if there is no money available in school budgets, as most us have to deal with at the moment then price plays a huge part in choice!!